I have a handful of rules that I've created with the intention of creating cases. I know that they're firing because I get email notifications. However, I'm not seeing cases generated, nor does alert counter incrementing in the Overview dashboard, or anywhere else for that matter.
My intention is to write a bullet proof procedure for creating a test alert. Has anybody out there already written one? I'm not sure if the query is where I'm going wrong, if I'm getting the alert configuration wrong or if I've stumbled upon a bug....or if there's something I've overlooked.