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Final Update: Friday, 09 August 2019 11:24 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/09, 11:00 UTC. Our logs show the incident started on 08/09, 6:30 UTC and that during the 4 hours & 30 minutes that it took to resolve the issue, customers sending data in the West Europe region, which are using non-retrying SDK-s (including, but not limited to JavaScript SDK) may have experienced data gaps

Root Cause: The failure was due to issue in one of our backend services.
  • Root Cause: The failure was due to issue in one of our backend services.
  • Incident Timeline: 4 hours & 30 minutes - 08/09, 6:30 UTC through 08/09, 11:00 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sapna

Initial Update: Friday, 09 August 2019 08:22 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers sending data in the West Europe region, which are using non-retrying SDK-s (including, but not limited to JavaScript SDK) may experience data gaps.

  • Work Around: None
  • Next Update: Before 08/09 11:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

-Sapna