Experiencing Data Access Issue in Azure portal for Log Analytics - 07/27 - Resolved

[Azure-Monitor-Team]

Final Update: Saturday, 27 July 2019 10:38 UTC

We've confirmed that all systems are back to normal with no customer impact as of 07/27, 09:45 UTC. Our logs show the incident started on 07/27, 08:00 UTC and that during the 1 hour 45 minutes that it took to resolve the issue some of customers experienced data access issues.

• Root Cause: The failure was due to issues with one of our backend services which went in to unhealthy state.
• Incident Timeline: 1 Hour & 45 minutes - 07/27, 08:00 UTC through 07/27, 09:45 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-naresh

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Initial Update: Saturday, 27 July 2019 10:03 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience issue using Log Analytics in West Europe region.

• Work Around: None.
• Next Update: Before 07/27 11:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Naresh

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