Experiencing Data Access Issue in Azure portal for Log Analytics - 07/20 - Resolved

[Azure-Monitor-Team]

Final Update: Sunday, 21 July 2019 01:29 UTC

We've confirmed that all systems are back to normal with no customer impact as of 07/20, 21:00 UTC. Our logs show the incident started on 07/20, 18:54 UTC and impacted only few users in West Europe region.

• Root Cause: Yet to determined.

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Dharmendra

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Update: Sunday, 21 July 2019 00:13 UTC

Root cause has been isolated to a cluster in West Europe. We mitigated the issue and data access using Log Analytics in West Europe region is now recovering. Some customers may experience errors and retry can be successful.

• Work Around: None
• Next Update: Before 07/21 03:30 UTC

-Dharmendra

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Update: Saturday, 20 July 2019 21:30 UTC

We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some customers may experience data access issues using Log Analytics in West Europe region.

• Work Around: None
• Next Update: Before 07/20 23:30 UTC

-Dharmendra

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Initial Update: Saturday, 20 July 2019 19:33 UTC
We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issues using Log Analytics in West Europe region.

• Work Around: None
• Next Update: Before 07/20 22:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Dharmendra

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