Final Update: Tuesday, 24 September 2019 08:21 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/24, 11:30 UTC. Our logs show the incident started on 09/24, 01:00 UTC and that during the 10 hours & 30 minutes that it took to resolve the issue 40% of customers experienced alert delivering latency in East US region.
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Root Cause: The failure was due to an issue in one of our back-end service.
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Incident Timeline: 10 Hours & 30 minutes - 09/24, 01:00 UTC through 09/24, 11:30 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Naresh