Final Update: Tuesday, 20 August 2019 13:04 UTC
We've confirmed that all systems are back to normal with no customer impact as of 08/20, 12:12 UTC. Our logs show the incident started on 08/20, 09:15 UTC and that during the 2 hours 57 minutes that it took to resolve the issue ~19% customers using Log alerts which are configured in West Europe region might have experienced Alerting failure issues.
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Root Cause: The failure was due to issues in one of our backend services.
- Incident Timeline: 2 Hours 57 minutes - 8/20, 09:15 UTC through 8/20, 12:12 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Anmol