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Azure AD self-service password reset (SSPR) - Auth Method Verify Failure in Internet Explorer

%3CLINGO-SUB%20id%3D%22lingo-sub-181511%22%20slang%3D%22en-US%22%3EAzure%20AD%20self-service%20password%20reset%20(SSPR)%20-%20Auth%20Method%20Verify%20Failure%20in%20Internet%20Explorer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181511%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20experiencing%20what%20looks%20like%20a%20client%20side%20failure%20when%20users%20attempt%20to%20verify%20(first%20time%20and%20re-verification)%20their%20Auth%20methods%20(Mobile%2C%20SMS%20or%20Q%26amp%3BAs).%20The%20error%20displayed%20on%20the%20page%20is%3A%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%22Oops!%20We%20encountered%20an%20unexpected%20error%20while%20contacting%20you.%22%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20seeing%20this%20in%20Internet%20Explorer%3A%26nbsp%3BVers%3A%2011.1478.10586.0%20(Update%20vers%3A%2011.0.56)%3C%2FP%3E%3CP%3EBut%20it%20seems%20to%20work%20fine%20in%20Internet%20Explorer%3A%26nbsp%3BVers%3A%2011.141710586.0%20(Update%20Vers%3A%2011.0.51%20)%20and%20Chrome.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20seen%20this%20or%20have%20any%20ideas%3F%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3ELance%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-181511%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAzure%20AD%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-181543%22%20slang%3D%22en-US%22%3ERe%3A%20Azure%20AD%20self-service%20password%20reset%20(SSPR)%20-%20Auth%20Method%20Verify%20Failure%20in%20Internet%20Explorer%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-181543%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you%20can%20reliably%20reproduce%20it%2C%20open%20a%20support%20case.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Hi there,

 

We are experiencing what looks like a client side failure when users attempt to verify (first time and re-verification) their Auth methods (Mobile, SMS or Q&As). The error displayed on the page is: 

"Oops! We encountered an unexpected error while contacting you."

 

We are seeing this in Internet Explorer: Vers: 11.1478.10586.0 (Update vers: 11.0.56)

But it seems to work fine in Internet Explorer: Vers: 11.141710586.0 (Update Vers: 11.0.51 ) and Chrome.

 

Anyone seen this or have any ideas?

Thanks

Lance

1 Reply

If you can reliably reproduce it, open a support case.

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