The user quota of 10 videos has been reached

[anonymous-user]

Hello, last week (Week 24/2017) have my coworker uploaded more then 60 videos on the streaming portal. Today he wants upload one video more then result follow error: 'The user quota of 10 videos has been reached'. I have read, one user can upload 100 videos. Why have he this error?

[#2]

Hi,

Would you be able to share your tenant domain so we can investigate this further?

  Thanks,

-Rodrigo

[#3]

hi,

do you need the tenant id number or the tenant name?

Great

[#4]

Hi, i have the same issue, any update on that?

[#5]

HI.. I´m having the same problem but with users that have license E1 !

Could be the kind of license ? 

Tks !