SOLVED
Home

Stream videos not playing

%3CLINGO-SUB%20id%3D%22lingo-sub-79923%22%20slang%3D%22en-US%22%3EStream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79923%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3CBR%20%2F%3E%3CBR%20%2F%3EToday%20(12.05.17)%20none%20of%20our%20uploaded%20videos%20are%20streaming%20at%20our%20organisation%20(colleaguesoftware.com).%20Is%20this%20a%20Microsoft%20issue%3F%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%2C%3CBR%20%2F%3E%3CBR%20%2F%3ELouis%20Welcomme%3CBR%20%2F%3ELouis.welcomme%40colleaguesoftware.com%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-79923%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EWatch%20videos%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-203972%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-203972%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%20We%20are%20experiencing%20this%20with%20videos%20that%20we%20migrated%20from%20OfficeMix%20not%20playing%20they%20are%20showing%20and%20the%20arrow%20in%20the%20center%20just%20spins%20in%20a%20circle%20and%20they%20never%20play.%26nbsp%3B%20Could%20this%20be%20the%20same%20as%20what%20happened%20on%20this%20thread%20previously%3F%3C%2FP%3E%3CP%3EI%20was%20using%20Explorer%20to%20view%20them%20and%20the%20user%20I%20talked%20with%20was%20using%20Chrome.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJennifer%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79937%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79937%22%20slang%3D%22en-US%22%3E%3CP%3ENow%20working%20.Thank%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79936%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79936%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fpowerusers.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8829%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E%40HISCadmin%3C%2FA%3E%3CA%20href%3D%22https%3A%2F%2Fpowerusers.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3328%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E%40louiswelcomme%3C%2FA%3EThank%20you%20for%20letting%20us%20know%20about%20the%20issue.%26nbsp%3B%20We%20identified%20an%20issue%20and%20made%20some%20changes.%20Can%20you%20confirm%20that%20this%20now%20works%20for%20you%3F%26nbsp%3B%20Please%20try%20a%20hard%20refresh%20if%20it%20doesn't%20work%20the%20first%20time%20using%20CTRL%2BF5%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79935%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79935%22%20slang%3D%22en-US%22%3E%3CP%3E1.%20Tested%20on%20Chrome%20and%20Edge%20as%20well%3C%2FP%3E%3CP%3E2.%20Was%20working%20yesterday%20and%20Wednesday%20all%20day%3C%2FP%3E%3CP%3E3.%20no%20errors%3C%2FP%3E%3CP%3E4.%26nbsp%3B%3CSPAN%20class%3D%22bold-text%20ng-binding%22%3EVersion%3C%2FSPAN%3E%20%3CSPAN%20class%3D%22ng-binding%22%3E1.0.602.6%20%26nbsp%3B%3CSPAN%20class%3D%22bold-text%20ng-binding%22%3ESession%20ID%3C%2FSPAN%3E%20aa578186-a767-4ef6-8289-1a4d0ade7e20%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79933%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79933%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20no%20errors%2C%20videos%20don't%20attempt%20to%20auto%20play.%20No%20playicon%20when%20you%20hover%20over%20screen%2C%20juts%20a%20small%20white%20dot.%26nbsp%3BWhen%20you%20click%20this%20little%20dot%20then%20pink%20arrows%20loop%20as%20per%20other%20users%20comments%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79932%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79932%22%20slang%3D%22en-US%22%3E%3CP%3E1.%20Tested%20on%20Chrome%20and%20Edge%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3E2.%20Yes%2C%20yesterday%2011.05.17%3CBR%20%2F%3E%3CBR%20%2F%3E3.%26nbsp%3B%3CBR%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20600px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fjgvjg48436.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6909i2297AFB09E0C9298%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D600%22%20alt%3D%22streamerros.PNG%22%20title%3D%22streamerros.PNG%22%20%2F%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E4.%3CBR%20%2F%3E%26nbsp%3B%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20600px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fjgvjg48436.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6910i38474706E0E5131D%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D600%22%20alt%3D%22sessionid.PNG%22%20title%3D%22sessionid.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79931%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79931%22%20slang%3D%22en-US%22%3EThanks%20for%20the%20quick%20reply%20%3CA%20href%3D%22https%3A%2F%2Fpowerusers.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3328%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E%40louiswelcomme%3C%2FA%3E.%20A%20few%20quick%20questions%2C%3CBR%20%2F%3E1.%20What%20browser%20and%20OS%20are%20you%20using%3F%3CBR%20%2F%3E2.%20Was%20this%20previously%20working%20before%20and%20if%20so%20when%20was%20the%20last%20time%20you%20were%20able%20to%20watch%20a%20video%3F%3CBR%20%2F%3E3.%20When%20you%20see%20the%20blank%20screen%2C%20can%20you%20hit%20F12%20to%20see%20if%20there%20are%20any%20errors%20on%20the%20console%3F%20(Note%20you%20may%20need%20to%20refresh%20the%20page%20with%20the%20console%20open%20depending%20on%20the%20browser).%3CBR%20%2F%3E4.%20Can%20you%20tell%20me%20what%20version%20of%20Stream%2C%20SessionId%20and%20data%20location%3F%20You%20can%20find%20this%20information%20by%20clicking%20on%20the%20help%20icon%20on%20the%20top%20right%20of%20the%20Stream%20Portal%20and%20selecting%20About%20Microsoft%20Stream.%3CBR%20%2F%3E%3CBR%20%2F%3EFeel%20free%20to%20Direct%20Message%20me%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79930%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79930%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20600px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fjgvjg48436.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6908iB4934110D470ED45%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D600%22%20alt%3D%22stream%20screenshot.PNG%22%20title%3D%22stream%20screenshot.PNG%22%20%2F%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20red%20arrow%20just%20flashes%20with%20no%20stream%20on%20all%20videos%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79929%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79929%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20600px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fjgvjg48436.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F6908iB4934110D470ED45%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D600%22%20alt%3D%22stream%20screenshot.PNG%22%20title%3D%22stream%20screenshot.PNG%22%20%2F%3E%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20red%20arrow%20just%20flashes%20with%20no%20stream%20on%20all%20videos%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79928%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79928%22%20slang%3D%22en-US%22%3E%3CP%3ENo%20error%20with%20us.%20Just%20none%20of%20the%20videos%20are%20playing.%20Blank%20screen%20on%20all%20browsers.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79926%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79926%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fpowerusers.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F3328%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E%40louiswelcomme%3C%2FA%3E%20are%20you%20seeing%20an%20error%20on%20playback%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79925%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79925%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fpowerusers.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F8829%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3E%40HISCadmin%3C%2FA%3E%20are%20you%20seeing%20an%20error%20on%20playback%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-79924%22%20slang%3D%22en-US%22%3ERe%3A%20Stream%20videos%20not%20playing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-79924%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20in%20our%20organisation.%20No%20videos%20streaming%20for%20teh%20past%20hour%20or%20so.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
anonymous-user
Regular Contributor

Hi all,

Today (12.05.17) none of our uploaded videos are streaming at our organisation (colleaguesoftware.com). Is this a Microsoft issue? 

Thanks,

Louis Welcomme
Louis.welcomme@colleaguesoftware.com 

13 Replies

Same issue in our organisation. No videos streaming for teh past hour or so.

Hi @HISCadmin are you seeing an error on playback?
Hi @louiswelcomme are you seeing an error on playback?

No error with us. Just none of the videos are playing. Blank screen on all browsers. 

stream screenshot.PNG

The red arrow just flashes with no stream on all videos

stream screenshot.PNG

The red arrow just flashes with no stream on all videos

Thanks for the quick reply @louiswelcomme. A few quick questions,
1. What browser and OS are you using?
2. Was this previously working before and if so when was the last time you were able to watch a video?
3. When you see the blank screen, can you hit F12 to see if there are any errors on the console? (Note you may need to refresh the page with the console open depending on the browser).
4. Can you tell me what version of Stream, SessionId and data location? You can find this information by clicking on the help icon on the top right of the Stream Portal and selecting About Microsoft Stream.

Feel free to Direct Message me

1. Tested on Chrome and Edge

2. Yes, yesterday 11.05.17

3. 
streamerros.PNG

4.
 sessionid.PNG

Hi, no errors, videos don't attempt to auto play. No playicon when you hover over screen, juts a small white dot. When you click this little dot then pink arrows loop as per other users comments

 

 

1. Tested on Chrome and Edge as well

2. Was working yesterday and Wednesday all day

3. no errors

4. Version 1.0.602.6  Session ID aa578186-a767-4ef6-8289-1a4d0ade7e20

Solution

@HISCadmin@louiswelcommeThank you for letting us know about the issue.  We identified an issue and made some changes. Can you confirm that this now works for you?  Please try a hard refresh if it doesn't work the first time using CTRL+F5

Now working .Thank you. 

Hello! We are experiencing this with videos that we migrated from OfficeMix not playing they are showing and the arrow in the center just spins in a circle and they never play.  Could this be the same as what happened on this thread previously?

I was using Explorer to view them and the user I talked with was using Chrome.

 

Jennifer