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Outlook

Redrover1 — Sat, 12 Oct 2019 19:35:49 GMT

I send a message in Outlook. When it is received, the message says protected view. I have checked my original documents before attaching them and after attaching them. The receiver still says he cannot open them. Advise??

Outlook mobile history/message cache

DPierangeli — Fri, 11 Oct 2019 15:45:42 GMT

When i switch from focused to other (and vice-versa) in Outlook Mobile there is a delay of 4-5 seconds.

If i scroll the message list i see messages from 6 month ago, and seems to me that they are not loaded on spot but the are cached on the device.

When the old messages are cleared from the device?

I've not found any setting.

Office 365 Outlook Web Addin Not Working on IE 11

Mukund970 — Thu, 10 Oct 2019 14:56:19 GMT

We recently have a Office 365 Outlook Web Add-in deployed. The web Add-in is hosted on URL and Outlook Web App(OWA) works fine while invoked from google chrome and Microsoft edge. While in IE11 we are facing the below issues where in the JS/CSS files are being aborted while invoked via OWA , but when we load the URL directly via IE11 browsers , everything works fine.

Request your help if any of you faced similar issues with IE11.

HTTP Watch – When URL is invoked via OWA Web Add in.

HTTP Watch – When URL is loaded directly via browser url.

Thanks,

Outlook hangs for windows 7 machines ever since update

ddlugose — Tue, 08 Oct 2019 16:35:27 GMT

We are having an issue that started Last Friday. When Windows 7 (only) machines are connected to our internal network they can not open Outlook (it hangs). If that same machine jumps onto an external network its fine. Also users can run Outlook in Office 365 no problem. We think some update hit our domain controllers on Friday causing the issue but we have not been able to fix the issue. We have tried giving user admin rights, disabling our Sophos antivirus but nothing is working. All windows 10 machines are fine.

Outlook Scheduling Assistant

kkpleasantrees — Tue, 08 Oct 2019 13:54:00 GMT

When creating a new meeting in the Outlook app, I am not able to use the scheduling assistant feature because all invites show as 'information unavailable'. Others are able to see my calendar availability when creating a meeting, but I can't see theirs. Please help!

Outlook 2016, the export feature is grayed out and cannot be selected

ALP19 — Tue, 08 Oct 2019 10:00:04 GMT

I just downloaded my Outlook 2016 program on a brand new PC with Windows 10.

My Outlook data file is of the * .ost type because I sync with Exchange with my hotmail. It all works perfectly.

BUT, I would also like to export my entire Outlook data file (would like to generate a pst data file) with the export feature, but it is grayed out and cannot be selected.

What should I activate?

(control panel Area setting for non-unicode languages is Danish - the same as my Danish Outlook installation)

Disparition de la loupe de recherche dans Outlook 2019

Berbel — Mon, 07 Oct 2019 16:27:22 GMT

Bonjour,

Depuis quelque temps, la loupe et la barre de recherche instantanée ont disparu de mon Outlook 2019. J'ai essayé de faire une restoration, mais rien n'a changé. Il n'est plus possible d'effectuer une recherche dans mes mails. J'ai également essayé une "recontruction" du fichier pst. Sans succès non plus.

Ce problème est-il connu ? Je n'ai rien trouvé sur les autres posts...

Merci d'avance,

B. Braem

Outlook (v4.5) on iOS Click to Dial Broken

Dan Usher — Mon, 07 Oct 2019 13:13:34 GMT

It seems that for phone numbers that are within the Location field in Outlook v4.5 (iOS), they no longer allow for click to dial. Not quite certain if this is a bug introduced in Outlook for iOS v4.5 or a coincidence of upgrading to iOS 13.1.2... or an InTune configuration setting misapplied.

Anyone happen to have insight on this one as to if this is iOS or InTune causing the problem, or if indeed it's an Outlook iOS app issue that hopefully will be corrected soon?

Outlook 2019 (v 16.29) on mac, stuck in adding email address

Azazel — Mon, 07 Oct 2019 07:52:28 GMT

Hi,

Just got a new outlook 2019 on the latest version of mac mojave 10.14.6, when i try to configure my Microsoft Email @hotmail.com it get stuck for many many minutes after i type in the password, it doesn't show any message, it doesn't finish the account adding/configuration, tried to connect a gmail and another newly created @outlook.com account, same problem, i installed the 16.17 package, but same behavior, where can i read outlook logs, and what can be the cause ? i have no firewall, no antivirus, connected to a normal DSL line, not a domain, tried with a shared hotspot, same issue, another DSL line, same issue.

Thanks in advance.

Cannot drill down through folders when attaching files

Simondo — Sun, 06 Oct 2019 05:05:54 GMT

Hi,

I have noticed in the last month (the same time that it started opening two versions of attachments as per another thread) that when I am attaching a file I can no longer double click on a folder and drill down to the file I wish to attach. I double click and nothing happens. If I move the file to the root of the drive I can select it and attache it.

I am running Outlook 365 on Mac.

Thanks.

Outlook stuck on Loading profile

JEANMARC1407 — Sat, 05 Oct 2019 02:15:56 GMT

Hi. had an update from Microsoft this morning. After the update cannot load Outlook; keep on getting stuck at "Loading profile". restarted computer several times, followed the fix suggested by Microsoft (task manager solution) but nothing seems to get me back into Outlook. read online other fixes, but no success.

Any real Microsoft support people on here ? who can follow up on chats ? would certainly be appreciated.

Jean

Outlook crooked calendar display issue

Andreas Thuresson — Wed, 02 Oct 2019 11:53:05 GMT

Most of the time when I open calendar view in my Outlook (o365 windows 10 version 1908) it looks like the image above. Anyone know why the green one is trying to hide under the orange one? Previously I was also having problems with parts of the GUI becoming completely black but I haven't been seeing that lately. I think this is related to the update a while back when Outlook got a bit of a facelift, I didn't see it before that. If I open and close the middle one it will be solved temporarily. Is this a known issue or something I can do something about?

Outlook for Mac not launching

sfp72 — Wed, 02 Oct 2019 09:41:47 GMT

Firstly, I've never joined a chat group before so apologies if this is the wrong forum to post this question...

Long term subscriber to Office365 (on a Mac). Outlook has started to play up:

Firstly, Outlook was asking for my password on launch every time. None of the recommended fixes on chat groups seem to work.

Secondly, I haven't been able to update software for Microsoft for months (automatic or manual).

Thirdly, Outlook will no longer launch at all.

(I've tried uninstalling and reinstalling all Office products).

Can anybody help? Thanks in anticipation.

Mailbox Delegation - Sendet Email as different user gets in the wrong "Sendet Folder"

B_Gen — Wed, 02 Oct 2019 09:41:17 GMT

Hello @everybody

Sending an email as another person (e.g. instead of my own email i send it as max.mustermann@mycompany.ch) with mailbox delegation works perfect.

The only problem i have, is that if i have a look at the sendet object (e.g. in max.mustermann's sendet folder), there is no sendet email.

But instead of him, i get the sendet email in my own sendet folder.

Does anybody know how to change that automatically in the right sendet folder, so i dont have to move every sendet emails to his sendet emails?

Kind regards

B_Gen

Outlook Customer Manager not visible in Nav Bar

aanandh — Mon, 30 Sep 2019 21:33:48 GMT

I can see the Customer Manager in the top right of my Outlook Desktop app. However, I cannot see the Detailed View described in this video in the bottom left of my Desktop app, in the Nav bar.

Forward & Reply Icons have gone missing after installing iOS 13.1.1

mjw78 — Mon, 30 Sep 2019 12:58:22 GMT

Hi,

After installing iOS 13 and the subsequent updates, the forward and reply icons within my Outlook no longer appear after I have responded to an email from my iPhone using Apple's mail app.

I'm currently using Microsoft Office 2013 and my email is hosted on Microsoft Exchange server.

Is anyone else experiencing this same issue and if so are you aware of a fix?

Thanks.

Google/Outlook sync issues

LycanDragon — Mon, 30 Sep 2019 07:33:44 GMT

I use the Outlook app on Android to look at my Google calendars and to get them to display on the Wear OS Outlook watch face, but whenever I open the outlook app on my phone I don't see any events listed. The same is true for my watch. Turning the calendars on and off randomly makes them appear again. How do I fix this? I use the Outlook watch face for its calendar rings and I really like its design.

Outlook email content.?

reeldave — Sun, 29 Sep 2019 17:19:08 GMT

why is there no body/content to my email when I select it to open. Any suggestions will be appreciated.

iOS Outlook vs iOS Mail

JasonHorn — Sun, 29 Sep 2019 01:36:13 GMT

Hi there. Sorry for the basic question but I’ve been wondering about this for a while...
I’m a small business user and I use Outlook on my PC (with Office 365 subscription) and Mail on my iPhone. All my files sit in OneDrive.
Is there any real advantage to using Outlook on my phone too?
Thoughts/opinions/experiences?
I seem to be surviving just fine at the moment and don’t want to duplicate my mail or learn a new system unless there is a good reason. However if it all just works better then that’s a great reason!
Many thanks!

Needs Password Outlook

Tanya Arora — Fri, 27 Sep 2019 13:29:03 GMT

We are using Outlook (365) and for one of the users it's stuck on needs password state. When you click on it, a window pops up and disappears in a second. We have a cleared the windows credentials, no go and when we try to create a new profile, it says - Sorry can't create at this moment(not the exact works).

On a side note, the user is also seeing a bit locker issue and the machine can't detect the TPM. Not sure if the issues are related in any matter, but wanted to put it out there.

Any suggestions will be very helpful.

Thanks!

Outlook for mac opens attachements twice

Erwin35 — Thu, 26 Sep 2019 13:15:20 GMT

All,

I am running outlook version 16.29 (19090802) on a MacBook Pro with macOS Mojave 10.14.6.

When opening on an attachment in an e-mail, it for some reason opens the file twice. How can I fix this?

KR. Erwin

SIGNATURE BLOQUE OUTLOOK

COSTE__CAROLINE — Thu, 26 Sep 2019 05:10:55 GMT

Bonjour

Le bouton signature est bloqué et je ne peux pas ajouter ma signature pro.

Comment la débloquer?

Merci

Email message looks shrinked

Sai Gutta — Wed, 25 Sep 2019 17:47:33 GMT

what setting is causing the emails messages get cut off half(horizontally), please refer the below screenshot

Outlook 2019: search on server not working

RiccardoDellaPace — Tue, 24 Sep 2019 13:29:45 GMT

Hi everyone,

we have a problem, maybe caused by an Antivirus, that I can't manage to solve.
The local Client of Outlook could't perform research "on server".

Does anyone know how does this search work?
URL, Port, protocol?

Thanks in advance

Moved subfolder from original location

Dwayne05 — Tue, 24 Sep 2019 09:04:55 GMT

Hi Everyone,

A user within the company has managed to move a subfolder into an area that they cannot seem to remember.

Is there a function or a tracking availability option within outlook or O365 that allows you to view a sort of previous version?

Thanks

Forwarding wrong color text

Ehyde — Fri, 20 Sep 2019 15:44:33 GMT

When sending a forwarding a email as an attachment the main body of the text does not follow the font color of forwards and replies set in the stationery setting. when forwarding set to include original message color of text is correct.

Outlook meeting issue

DiVojich — Fri, 20 Sep 2019 09:30:22 GMT

The Outlook calendar returns invitations to all guests when you add or delete one (talking about guests). Outlook used to give me option to send the changes only to new or deleted ones. How to come back to this option because it is confusing to people who receive an invitation several times.

Kind regards,

Dino

Outlook 2016 calendar isnt showing my appointments

JonIsaksson — Fri, 20 Sep 2019 07:55:28 GMT

Hello,

I have a strange issue with Outlook 2016 in that my appointments arent showing in my calendar.

I can see them using my 'to do bar' so I know that they are there.

I have attached an image to show that the calendar has 487 items plus the 'to do bar' has appointments for today, just not showing in the calendar.

Any idea of what could be going on?

Many thanks

Jon

Accept, Change Calendar in one O365 account and block time on another O365 Account

twenty25 — Wed, 18 Sep 2019 18:53:34 GMT

I have a small business that I have O365 Calendar. When I add or change a meeting or event on this calendar - I want to simply "block" the time without passing/syncing information on my work calendar.

Example:

- I accept an appointment on Calendar 1 (O365) from 10-12 EST

- I would like to block the time on Work Calendar (365) 10-12 EST without syncing info. Just block time so I can't be double booked

- The time on Calendar 1 changes to 10-11 EST

- The block on Work Calendar would change to 10-11 EST.

Help please!!!!!

iOS Outlook Mobile App

JasonTS — Wed, 18 Sep 2019 15:29:27 GMT

Is Microsoft considering adding a business card OCR scan function to the mobile app? That would be a huge help to business users.

How to Perform PST Password Recovery to Unlock/Reset Outlook Passwords ?

Mandy-Rose — Tue, 17 Sep 2019 08:28:15 GMT

Is anyone know how to perform PST Password Recovery to unlock forgotten Outlook PST passwords. I forget my Outlook PST passwords.

Any help

Google Email nolonger working in Outlook

lisaattaway — Mon, 16 Sep 2019 21:59:35 GMT

I have multiple clients and some of them require me to have access to their Gmail/GSuite email accounts. This has not been a problem until now....

A few days ago Outlook started asking me the passwords for all the gmail email accounts now all the gsuite ones too.

Nothing has been running since then, no emails in and out.

I researched on Gmail admin and they say it is because they have put Outlook on their unsafe apps list??? Can this really be the case?

I need to fix this issue but although I managed to get one to fix but creating a 2 stage authentication and a special app password, none of the others will work even after following exactly the same process.

I'm at a loss?

Pas mise à jour

ipi-chalonsnet — Sun, 15 Sep 2019 04:28:49 GMT

Bonjour
Je ne parviens pas à recevoir mes nouveaux mails. (Webmail et appli). J’ai effectué le test d’envoyer via mon autre adresse mail (Thomas.voyen@gmail.com) et je ne l’ai jamais reçu. L’adresse mail concerné est la thomas.voyen@ipi-chalons.net
Pourriez vous m’aider svp ?

Combining contacts

Rod Falanga — Sun, 15 Sep 2019 00:32:08 GMT

I've got Windows 10, with the May update. The Person's app allows me to place contacts on my taskbar. Love this feature! I have placed my family there.

One thing that it's doing now is showing me that I've got duplicate entries which are likely the same person. Entirely likely. Clicking on one of them I see it suggesting that they may be in the People app as well as "Mail". Is that Outlook? Or is it the Mail program that comes with Windows? Ultimately, I'd just like to get whatever's in "Mail" and put it into People.

How does importing a Calendar from an .ics feed REALLY work??

null null — Fri, 13 Sep 2019 17:23:14 GMT

I have the .ics feed URL from a calendar in another system (Blackboard Learn LMS) that has been added to my Calendar in Outlook on the Web via the "Import Calendar" > "From web" function. My goal is to create an item in Todo (the "new" Tasks thing) for each even on that calendar feed.

I've created a Flow that does this, but the problem is that duplicate Todo items are being created for each event. To figure out why, I created a SharePoint list and added a step in the Flow to log the Todo item creation there, including the "ID" of the event from the calendar. What I found is that every 4 hours (the default "provider limit" for the .ics feed), the events on the calendar seem to get replaced with duplicates (same data, different event ID), which explains why new Todo items get created. It's seeing them as "new" events on the calendar because, well..they ARE new events that just happen to be identical to the old ones.

In any event, is this how it's supposed to work when you import a calendar from an .ics feed URL? If so, it seems kind of, well, dumb. Or, could this be that the "provider" (Blackboard Learn LMS) is responding with all events each time it syncs/refreshes rather than just "new" events? As a test of this theory, I'm going to import another web calendar (from Google) and see if I get the same result.

But, if anyone has experience in this area or can point me to some documentation on how this feature/function is supposed to work, that would be fantastic.

Problem with adding a e-mail signatur on desktop version of windows 10

ChristinaT — Fri, 13 Sep 2019 10:03:47 GMT

Hi i have just installed Outlook on my computer and i i am not able to add a e-mail signature what happens is that when i press add signatur everything locks. I have found that in 2018 this was a known problem i also done all the different steps to repair but no sucess is there anyone out there that knows a solution for this.

Best regards

Christina

Upload to Cloud Storage Option Gone From Attachments Dropdown

Eric Adler — Thu, 12 Sep 2019 23:48:41 GMT

My "Upload" option on attachments no longer shows up. Both my OneDrive and SharePoint services are active on my Outlook app. The option to upload to groups and OneDrive just disappeared.

Display next meeting in Outlook Online

Rob Barker — Thu, 12 Sep 2019 16:08:00 GMT

We have an Office 365 subscription and just recently some users have reported that you can see your next calendar entry in Outlook Online (in the upper right corner, just beneath your profile picture) but others users don't see this. Is there a setting to display/hide this?

Recover Data From Corrupted Outlook PST File

DAVID_CLARK1335 — Thu, 12 Sep 2019 07:42:47 GMT

Before you go for any third-party tool, using an inbox repair tool is a must task. You can easily found this tool in the installation folder of MS Outlook with named as "ScanPST.exe". After getting this tool, run the tool and choose the corrupted PST file that you want to save and click on next and repair to finish the process. Most of the time Error got resolved in Outlook data file but if the error still persist then you can go for an advanced solution by getting a PST repair tool that is a universal solution for all the errors in PST file.
This tool just transfers all the inaccessible data from corrupted PST file to newly PST file that makes the data accessible again in MS Outlook with the help of the new PST file.
PST repair tool also allows the user to save the data into several other formats such as EML, MSG, MHTML, RTF, TXT, Office 365, etc.

BUG? Can't select 11 or 12 when creating a calendar item in Outlook on the Web from a phone.

Mike Boehm — Wed, 11 Sep 2019 15:42:46 GMT

Howdy

We noticed today that if I go to outlook.office.com from my phone (Android - GS9+), and I then go to the Calendar area to create an event, I cannot choose 11 or 12 for the start time of the event. I can scroll up and down to select everything 1-10 but it won't scroll far enough for me to get 11 or 12 in the middle and tapping them also doesn't work. We had two people test this and neither one could get it to work.

I also can't set the month and choose 11 or 12 or set the date and choose the last two days of the month. It only scrolls up high enough to show 2 empty boxes below the numbers which isn't far enough for me to select them.

I found that if I turn my phone sideways, it then does let me scroll because the screen is smaller, but then if I turn it vertical, I can't change the hours of the meeting any more. Maybe if my phone screen was smaller it would let me pick those other options but it doesn't work the way it is now.

Can anyone else confirm that this is a problem and we can hopefully get someone from Microsoft to fix it?

Thanks.

Outlook on the web - replied to emails shown under the unread filter, issue comes and goes!

morktron — Tue, 10 Sep 2019 03:49:14 GMT

Hi, I'm helping out a local business and they've asked to help resolve an issue whereby with the latest rollout of Microsoft Office 365 Outlook for the web.

When they reply to emails then go set the filter to show unread emails only, the replied to emails are still shown. You can still mark them as read manually but it's an extra step which wasn't necessary before.

The frustrating thing is that this issue occurs randomly and not usually when I'm doing a screen share call with their Microsoft support centre!. Microsoft said that the only explanation they can think of is that it's something to do with the internet connection.

This issue was never there before the new UI rollout - so I suspect there is a temperamental issue there. Is anyone else experiencing this?

Thanks

Mark

Creating a Calendar that anyone can "subscribe" to

null null — Mon, 09 Sep 2019 17:41:39 GMT

We have a department that wishes to create a calendar that can be accessed via a link on their website. They'd like for anyone viewing the calendar to be able to "subscribe" to it such that they get meeting invites for new events when added.

I have searched and found ways to publish calendars to the internet, but the instructions seem to be based on the previous version of OWA and don't line up with the options available in the new version.

Outlook 2013 and the 2FA Fido2

Sio_x — Mon, 09 Sep 2019 17:37:51 GMT

I have secured my Windows Account with FIDO2. So this is an additional key. In a normal use, I catch a message on my SmartPhone to enable this login. In an other use, I have to plugin a FIDO2 compatible stick to an USB connector, and I have to press the stick.

This works fine, if I use outlook online or I will login to a microsoft page. But in Outlook 2013 I receive always the message: "Please give up your password". But this fails, may the 2 factor authentication is failed.

How I can implement this technology in the software Outlook 2013?

Outlook freezes at start up

mslacat — Mon, 09 Sep 2019 15:51:24 GMT

Trying to open my Outlook 365. Click on the shortcut or from the program files bar. The Outlook blue box appears on the screen. It then stalls when in the lower left corner it says "Loading Profile". I have gone through these "darn" forums. I tried opening in safe mode it stalls out. I tried running a repair tool from the uninstall program>change<repair and nothing works. Does anyone know how to fix this.

Share all Contatcs with Outlook Customer Manager at once

ThierryR — Mon, 09 Sep 2019 13:11:07 GMT

Hello,

Is it possible to share all contacts at once with OCM, without Opening every single contact and moving the slidebar?

or is there any other way, to share a person's contacts with their Team members?

Thank you so much for your help!

Best wishes,

Thierry

Outlook 2013 problèmes d'affichage

Sandra1980 — Sat, 07 Sep 2019 16:12:46 GMT

Bonjour, je ne parviens plus à voir le contenu correct de mes e-mails : plus d'images ni de liens dans outlook. Cordialement

Its September 2019, and No luck trying to launch OCM. No standard solutions so far.

hPublish — Fri, 06 Sep 2019 20:52:40 GMT

Hello,

Lets approach this situation is a very logical manner. For the last two days everything such as the list below has been done, but OCM cannot launch.

1- Clear cache, make sure cache creation is checked in Internet Explorer

2- Tried using alternative browsers such as Edge, Chrome and Firefox

3- Made sure the OCM feature is part of the license

4- Made sure it is part of the Active User.

5 - Manually added the OCM add in from this URL - https://ocm.outlookapps.com/GetManifest

Using Windows 10 Pro. On Outlook Desktop, managed to add-in OCM via the URL https://outlook.office365.com/owa/?path=/options/manageapps

RESULT of al this :

Something went wrong

Please make sure your browser settings allow cache creation.

After this reinstalled Office, but no luck.

Animated Gifs Not Always working

Jeff Harlow — Fri, 06 Sep 2019 20:47:12 GMT

Using Office365 (Outlook 365 1908 version). Not all animated gifs work as expected. I can grab an image from Google Images and paste it is an email, I can search using the Online Image option; however an animate gif that was created internally and inserted will not play. One has to open the email in the browser.

So I was wondering, if there are different formats of an animated gif or something our graphic designer needs to do with the file for Outlook to render the image as an animation. I did notice what was a bit odd, I can go to my sent items and see the animated gif working there but the receiver has to render the email in the browser. We are all using the same version internally of Outlook. Outlook for the Web renders the animated gif as well. I know animated gifs were added in 1901. Again, I was able to grab one from Google Images and the Online Image store in Outlook and they both worked. Thanks.

Developer preview of AMP for email in Outlook.com

Aimee_Sudeck — Fri, 06 Sep 2019 16:30:00 GMT

In March, we announced that we would have a preview to support AMP for email in Outlook.com by summer. Today, we are happy to announce that we have entered the developer preview phase. Support for the format has been rolled out but it is turned off by default. Any email sender interested in trying their AMP emails in Outlook.com can turn it on for their mailbox for testing purposes.

Additionally, senders can register now to send AMP emails to their customers in the near future.

To learn more, visit the Microsoft Outlook Dev Center.

Share Calendar to group (mail)

Magnus Andersson — Wed, 04 Sep 2019 13:45:51 GMT

Hi everyone, I have a problem with Outlook client. We have a set of rules (ie no system rule but a written rule) here at work that everyone who works at the administration should be able to see other people's calendars at the level "Can view titles and location". Previously, it was possible to go into Permissions and add the group "inst-forv" and give them "Can view titles and location" without it sent a mail or pointed out to those who are in that group. They just got the new rights to see more. But then sometime this spring this changed and now an email is sent to each one that I want to share my calendar with everyone in that group. You get an Accept button in the mail that also adds the calendar to your calendars.

The question is, can this behavior be turned off? I wish it was like before :)

Timeline - missing shared folders

quinfe — Wed, 04 Sep 2019 09:40:44 GMT

Hallo, start using customer manager i can see the in and outgoing mails from my account.

In our compny we have shared folders - because customers should write to master-mail-adresses like info at company.com or office at compny.com - not specively to a person.
And because of this, it is important, to see also all these mails.
And also the team ...

What do i have to setup?
Or is this actually not possible? If yes, is in on roadmap for a short period?

Without this feature we cannot use the ocm - this is a basic function in the system, whis is shown like a small crm.

Thanks for assistance, info an help
Best regards
Frank

Shared mailbox messages going to recoverable deleted items

JustAnotherITGuy — Tue, 03 Sep 2019 21:11:11 GMT

Hi!

Trying to solve an issue that's plagued me for a couple weeks. We have a shared mailbox hosted in Exchange Online that receives customer orders. We're discovering that many orders are somehow landing in the recoverable items section of deleted items and we've yet to find a root cause. Things I've tried:

1. Disable, then deleted, all mailbox-level rules on the shared mailbox.

2. Tried to get audit logs from protection.office.com - no results available.

3. Eventually stumbled on this article which lets me export logs to a CSV.

https://support.microsoft.com/en-us/help/4021960/how-to-use-mailbox-audit-logs-in-office-365

However the logs are somewhat inconclusive. I see some actions like "SoftDelete" from users (which I think would not move the email to recoverable deleted items). I also see "MoveToDeletedItems" and "HardDelete". However there's only a handful of hard deletes - not enough to account for the hundreds of emails showing in recoverable deleted items.

4. Reset all users passwords.

5. Had their supervisor remind them no emails should be deleted, only moved to a folder called "Completed". Multiple users insist they understand this protocol and are following it.

6. Checked several suspect users in the audit log for Outlook issues, rules, ignore, or other reasons that might be causing it. Rebuilt a suspect user's Outlook profile.

7. Ran Get-InboxRule to see if there were any additional rules

8. Ran outlook.exe /cleanconvongoingactions to remove any ignores

9. Remove all mailbox permissions except for system ones (e.g. NT Authority\SELF, NAMPRD02\Exchange Users, etc.). Re-add to try to identify which users are causing deletes. As we've slowly re-added users we saw deletes stop for a while and thought we had identified a specific user, but today confirmed that is not the case - there's no specific user that appears to be the cause.

Help? Any ideas?

Deleting spam emails

JonathanLeslie — Mon, 02 Sep 2019 20:56:17 GMT

I am suddenly inundated with spam that are all with various emails addresses from a specific domain. I've block the domain online so they all go into junk mail but they really pile up in there.

I know that a rule can be created so an email from a specific email address so the email is deleted permanently. But I can't see any way to create a rule to delete all emails from a particular domain no matter what the address part before the "@" is.

Any way accomplish this? I don't just want them moved into the Deleted Items folder, I want them permanently deleted.

Jonathan

android outlook server search not working

diversity_ — Mon, 02 Sep 2019 17:04:19 GMT

Installed outlook for android today and configured an IMAP account.

When doing a search no results show up even though all categories is checked. I am 100% sure there should be results as there are many emails on the server matchig the search query.

Is there a query language I should be aware of and be using or is the server search not working?

Shared mailbox in Outlook insider on iOS

Par Linderoth — Mon, 02 Sep 2019 08:13:42 GMT

I have the insider version of Outlook installed on my iPhone. When trying to add a shared mailbox I get an error message (Authentication failed). I am able to add it in the desktop app and open it online so I definitely have the right permissions. Our tenant is setup with MFA, ADFS and pin to open Outlook on iOS (through Intune policies). Anyone else experiencing same issue?

search in outlook for Mac - not indexing

MatkoBuric — Sun, 01 Sep 2019 09:31:08 GMT

Hello,

after recent upgrade, and then some Mac related issues (I had to format the drive and restore from timemachine) when I have restored the whole Office and MacOs, Outlook doesn't index or search my e-mails any more. TO be precise - it doesn't search the mails that were received previous to the restore, and will search the one I'm getting from the restore point on. IE - I have restored on 1st of august, and when i search it will search e-mails received after 1st August, but none of those received prior. If I scroll manually - i have all the mails prior to the 1st august... this is on all accounts that are connected to the Outlook - 2 Exchange (365) 2 gmail accounts and one regular POP account.

I have tried the "spotlight" fix - to add the folder to spotlight and then off, I have also tried and rebuild the outlook database - but nothing works.

I have - Outlook for Mac - 16.28 and MacOs Mojave 10.14.6

Best!

Outlook 2013 Autodiscover.xml Errror

Wayne1966 — Sat, 31 Aug 2019 12:39:42 GMT

Hi,

I am trying to create a new email profile in Outlook 2013.

After entering my Name, EMAIL Address and Password into add account and clicking Next after a short while I get the error :-

An Encrypted connection to your mail server in not available. Click next to attempt using an encrypted connection.

So, I have run the Test E-Mail Auto configuration tool and I get these errors :-

Can anyone help as I have not been able to get this sorted.

Clean a shared box in Outlook

Slyleglobe — Fri, 30 Aug 2019 13:29:27 GMT

Hello,

In a personal mailbox on Outlook, you can clean the box with the function Mailbox Cleanup.

This function seems to not be existing on a shared mailbox.

Is there a way to use it in such a mailbox?

Thanks for your help,

Sylvain

Outlook.com now supports groups

Aimee_Sudeck — Thu, 29 Aug 2019 20:56:25 GMT

You can use groups on Outlook.com to create a shared distribution list and access a group inbox with archived emails, shared files, and a group calendar. Groups allows you to connect, coordinate, and contribute to a shared purpose, all in one place.

Outlook.com service users can create and manage a group, while anyone with an email address can participate, including users with a Gmail or Yahoo email address. To create a group, sign in to your Outlook.com account and in the left-hand panel under “Groups”, select “New Group”.

We are rolling this out worldwide on Outlook.com and expect all users to have access by the end of August 2019 with expanded support to create a group in mobile in Fall of 2019.

To learn more, visit our support page.

Outlook issue

Bethw16 — Thu, 29 Aug 2019 16:42:30 GMT

Our internet provider is Comcast/Xfinity. Over the past 3 weeks or so, when I send an email to someone with a comcast.net address, they do not receive it. This is ONLY to comcast.net addresses. All other emails are received normally.

Something Went Wrong - Outlook Customer Manager

eqgoddess — Thu, 29 Aug 2019 16:32:18 GMT

I turned on, with the help of Microsoft, the Outlook Customer Manager last week. It has never worked, and I've spent well over 12 hours with customer support to get it to work - with NO success.

Can anyone out there fix this glitch? It is obviously an issue since there are so many subjects about it.

Support is so tired of dealing with it, they actually sent me to a SALES number to have them fix it - really - SALES???

HELP I need this to work!!!!!!!!!

Outlook.com only uses GoDaddy for custom domains?

Paul Shadwell — Thu, 29 Aug 2019 11:19:43 GMT

I recently persuaded a friend of mine to switch to Office365 Home. He uses and needs Officedesktop apps so this was a good solution for him.
To help with the transition I suggested he buy a custom domain and I will setup all the technical aspects of making that work for him.
We used a local Swiss registrar to obtain a .ch domain.
We then signed up for Office365 Home for 1 year and I looked for the process to add the custom domain to his Outlook account.
I do this on a daily basis in Office365 Business and Enterprise so assumed (wrongly) it would be the same.
What I found was that I can only add a custom domain if I go through GoDaddy and this is unacceptable. There should be an option to do this as a custom setup.
What are my options? Are there ways, perhaps using PowerShell where I can bypass the requirement for GoDaddy?
Will Microsoft be adding other providers or better still a custom solution?

How to copy multi pal attachment in outlook 2016...?

Ronak_Patel — Thu, 29 Aug 2019 05:05:45 GMT

Dear Team,

Recently I have face issue in outlook 2016, That is attachment is copy with multi pal selection.

Kindly suggest how to copy multi pal attachment in outlook 2016...?

I have try to copy with press ctrl and drag and drop attachment with mouse but still not working.

Regards,

Ronak Patel

Outlook 2019 freezing after creating default pst file

jbalive — Wed, 28 Aug 2019 21:39:50 GMT

I migrated my Outlook 2010 email folders (pst) over to a new Outlook 2019 install with 4 IMAP accounts. It was working fine, but then I created a pst file, made it the default data file, and copied my old calendar and task information into it. I closed Outlook and renamed the 4 ost data files.

On the restart I expected Outlook to create new ost files, which it did, but after 2+ hours it was still "processing". After closing it using Task Manager, I then restarted it and it appeared to open but then was not responding. I did a repair of the pst file, and now when I try to open Outlook I get the message "Cannot start Microsoft Outlook. Cannon open the Outlook window. The set of folders cannot be opened. The file C:\(filepath and filename).pst cannot be opened.

Does anyone have a solution for this? I have done a system restart (Windows 10) as well. I cannot even get Outlook to open where I could remove the data file.

It seems that may email addresses are all confused in outlook

entretien365 — Wed, 28 Aug 2019 21:33:01 GMT

Outlook email addresses are all mixed-up.

Some addresses I cant send with

others i cant receive with

complete confusion

but my addresses are ok with the supplier of service wich is Videotron

Shared Calendars follow users to multiple PCs

PKeller — Wed, 28 Aug 2019 18:06:04 GMT

I am currently on Office 365 and a co worker asked me about an issue they are having. She set up calendars on one PC but cannot access them when she logs onto another PC. Is there a way this could be accomplished?

Outlook mobile is rolling out Dark Mode and exemplifies Microsoft 365 Design

Eugenie Burrage — Wed, 28 Aug 2019 16:08:25 GMT

Today we are starting to roll out dark mode in Outlook for iOS and Android. For added comfort or when a bright screen may not be appropriate, we’re bringing people the choice and flexibility to adapt their experience with a simple and powerful Microsoft 365 Dark Theme experience.

Outlook for Android and iOS

Adapting to work life flow, Outlook focuses its design on the context of where people want to use Dark Mode. When asked, people found the experience comfortable and aesthetically pleasing while keeping their email and calendar content crisp and clear. This way, Outlook helps you stay connected and organized so you can get things done wherever you are such as dimly lit living rooms, home offices or airplanes.

This experience is in keeping with other modern apps that aim to ease viewing and reduce eye strain. And, to help optimize battery life, once iOS and Android devices support dark themes*, Outlook plans to automatically switch to Dark Mode based on their device settings in addition to Outlook in-app options.

It’ll take several weeks to complete the full roll out of Dark Mode in Outlook for iOS or Android worldwide. Download the app today and keep your app up to date so once it’s available to you, you can share feedback with us by visiting Outlook.UserVoice. To learn more about the Microsoft 365 cross-company design approach to Dark Mode, refer to this article in Medium by Jon Friedman, corporate vice president of design and research at Microsoft.

*When iOS 13 and Android Q are available, Outlook is planning to automatically switch to dark theme based on those settings

Outlook On the Web ... Reply/Reply-all/Forward options disappeared from one menu

Paul Beiler — Sun, 25 Aug 2019 19:13:01 GMT

Noticed the reply/reply-all/forward options disappeared, when right-clicking on the email (subject/first-line listing column, Outlook-on-the-web). Guessing this was intentional.

These options are still there beside the MORE ACTIONS ellipsis (far right side of screen). I checked the Edge, and Edge Chromium Dev and Chrome browsers.

Junk email issues

pacree — Sun, 25 Aug 2019 19:11:54 GMT

While using OWA recently, approximately a week now, I have been unable to empty, block or apply as phishing to junk emails. I had been able to select the messages, from the Not Junk drop down, select Block and it would delete the selected messages and add to the blocked list. Now when I click Block, I get the pop up asking to verify that I want to block the messages, I click OK as always. The pop up goes away and that is the end.

If I delete in Outlook 2010 they stay in the junk folder on OWA.

Any ideas? Suggestions?

drop down box contents when entering recipient's address

dave22 — Sat, 24 Aug 2019 12:36:17 GMT

On outlook.com, on a Win10 PC, entering the first two letters of a recipient's email addresses causes a drop down box to display. Some of the drop down addresses are not in the user's contact list. How can the contents of the drop down display be controlled? Dave22

Outlook OWA - Compose Message In New Window Gone?

Mark_86 — Thu, 22 Aug 2019 19:37:27 GMT

Afternoon,

We recently updated the Outlook OWA app and it seems the ability to compose and read messages in a new window is missing? Before, you simply click 'reply' or 'new message' and it would pop up in a new window? Has anyone else had this problem or is the feature just hidden?

Been through most of the settings and can't seem to find it.

Thanks - Mark

Outlook search - some columns missing data

Andriy_Shvay — Wed, 21 Aug 2019 15:02:39 GMT

Our views in Outlook display additional information from user defined property that is set on folder and emails. Unless we start start searching everything works fine - I can see check mark in column.

When I start searching with scope current folder and current mailbox - I don't see value in our column.

When I start searching with scope Subfolders or All outlook items - I can see check mark in view.

I tried resetting view, removing/adding column manually, but this doesn't help - check mark isn't displayed.

When I stop searching everything is back to normal - I can again see the check mark.

I was able to reproduce it Outlook 365 and Outlook 2016.

Can somebody help me with that? Any additional information from me can be provided.

Can't Print Office Docs

Nick Perfetto — Wed, 14 Aug 2019 13:43:16 GMT

Since the new version of Outlook Web Access rolled out my users are having trouble printing out Microsoft documents that are attachments from Outlook online. In Chrome we get a box that says Done Printing - Didn't Print Correctly? Click Here but nothing prints and you ALWAYS have to click the Click Here part. Is there anyway to avoid this? I tried allowing pop-ups and that didn't do it.

outlook won't load

debra155 — Wed, 14 Aug 2019 13:24:12 GMT

My outlook will not load AT ALL. the other microsoft programs are fine but not outlook. my support person has thrown his hands up. please help!

Recurrent meetings

pattycolombia — Wed, 14 Aug 2019 00:08:44 GMT

I am trying to schedule a weekly meeting starting in September 2019 and ending in August 2020, but outlook is not allowing meetings after 90 days (hence only allow it until mids of November)

Is the People app and Outlook.com at all related?

Rod Falanga — Thu, 08 Aug 2019 04:06:14 GMT

I realize I might be posting this question in the wrong forum. Sorry, if so. It looked the closest to what I wanted to ask.

I've created a distribution list in Office.com - the People part. However, when I bring up the Windows 10 People app and search for the distribution list - it ain't there.

Why is that? It's like they're not even using the same database.

Outlook Password prompt disappears quickly

dhendrix24 — Wed, 07 Aug 2019 15:22:00 GMT

Good morning everyone,

Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, but goes away so quickly you don't have a chance to enter the password.

Steps we have taken to resolve the issues.

1. We've cleared credential manager on the system

2. Repaired office (both quick and online).

3. Created new Outlook profiles (including deleting the .ost file).

4. Uninstalled/reinstalled Office completely.

Most times it works itself out after a few days, but I don't get why this issue continues to happen.

Any helpful tips?

thanks in advance

RULE TO HIGHLIGHT EMAILS NOT MARKED COMPLETED

Karen Quinn — Tue, 06 Aug 2019 00:06:41 GMT

Good morning! I need to be able to highlight emails that have NOT been marked as complete (ticked). I then want to return these to"unread". In our business, any emails that have not been marked as complete (ticked) need to be highlighted. Unfortunately, we have a lot of staff sharing this mailbox and they often open the emails and leave them marked as read. They are supposed to mark as complete (tick) if it has been addressed. We have missed several very important emails for this reason, so I want to run a rule that any emails that have not been ticked (but are showing as "read"), will return to an "unread" state. Could you please help with this? Thanking you in advance.

Attach a Group File from Multiple Document Libraries

Steven Tolboe — Mon, 05 Aug 2019 17:03:10 GMT

I am trying to attach a Group file to my Outlook email. However, I am unable to access the Group's Document library that contains the file I want. As shown in the image below, we save our Group's files in the "Documents" document library instead of the "Microsoft Teams Files" document library. However, when I access the Group files within outlook, it only is displaying the files/folders within the "Microsoft Teams Files" document library. This prevents me from accessing the files that I need and makes this attachment feature unusable.

I know there are workarounds, like grabbing the URL and pasting it in the email, but I'm wondering if there are any ideas on how to make this work.

Rule to save attachment

Tim Hunter — Mon, 05 Aug 2019 15:56:37 GMT

We have an email that comes in from a customer and is always from the same email address. The email has an Excel attachment. Is there a way to setup a rule to save the attachment to a specific folder on our network automatically? Thank you for your help!

Menu inconsistency around Focused Inbox

Joan Bennett — Mon, 05 Aug 2019 15:17:37 GMT

There is no option/menu for moving messages between focused and other in the message view.

There is no option to create quick steps or customize the ribbon around Moved to Focused/Other.

There is confusion around the Move menu that has a "move to other" that isn't related to Focused and it's difficult to distinguish.

Room booking just became easier in Outlook on the web

Gabriel Valdez Malpartida — Wed, 31 Jul 2019 15:55:00 GMT

How often have you tried to find rooms that are available for your meeting's time, your recurring series, have the capacity and resources you need, and are close to you? Probably enough to acknowledge it can be a bit time consuming, especially if you are creating a recurring event or trying to book multiple rooms in different cities.

To help you with this, we are releasing features that make it easier to find the room with the characteristics you need. We also have new features to help you manage your meetings!

Easily browse rooms

For those times when you need to find rooms in multiple cities, you can now search for rooms beyond the ones we show you. Just click on the location bar, and then go to “Browse more rooms”, this opens a right-side panel where you can search for a room by building and city.

Browse rooms by city and see what capacity each room has

Find rooms with specific characteristics

There are meetings that need specific resources like audio and video capabilities, a specific capacity, or a projector. Now to help you find what you need, you can filter for rooms based on capacity, features, and floor.

Browse more rooms to find the one you need

Book multiple rooms

Not everyone in your meeting works in the same building or even the same city. For those meetings when your team is spread across the world, Outlook lets you book multiple rooms so you can make sure everyone has a good spot for that important call. To do this, go to “Browse more rooms” and search by city, then add the rooms you need.

Search rooms per city and add the ones you need

Invite optional attendees

You can now add optional attendees faster, directly from the meeting form. Just click on “Optional” and a new “Invite optional attendees” box will open, no need to go to the Scheduling Assistant.

Adding optional attendees is now easier, right from the meeting form

Some of these capabilities need to be set up by the organization's administrator. If you want to learn how to set up the options shown in the browse rooms panel, you can learn how here.

Online meetings get more options

You likely create or attend several online meetings during your workday, so we want to make your online meeting experience as streamlined as possible – This means options on how to create your meetings, easily join an online meeting, and quickly check how many people are attending the meeting.

Create an online meeting with Teams or Skype for Business
We’ve updated our backend to more closely reflect your organization’s online meeting policies. Depending on what services you are enabled for, you will see 1 of 3 options: i) A drop down menu to “Add online meeting” where you can select between a Teams or Skype for Business meeting, ii) a toggle to create a Skype meeting or iii) a toggle to create a Teams meeting.

Go to Add online meeting to select your provider
Join an online meeting from the event peek
Joining an online meeting from the calendar should be easy. And now it is, just go to the meeting event and you can join in one click right from the event peek.

Join an online meeting right from the event peek
See attendees’ responses to a meeting
You can now easily see who is attending a meeting and see everyone’s response too. We’ve added a quick summary in the event peek and if you go into the full meeting invite you’ll see attendees grouped by their response. If you use the event peek, you can see attendees’ responses if the meeting has less than 3 people or a summary of responses if there are more.

See attendees’ responses in the event peek

Invite only who you want in group calendars

Sometimes, you want to create an event in a group calendar but do not need to invite everyone in the group. With this update you will be able to:

Create events without inviting anyone, like a reminder or a milestone for the group
Create “brownbag style” events where you can have some required attendees and other people in the group can add themselves to the event if they want to attend too
Invite the group and anyone else.

Learn more about invitations in group calendars in this post.

Most of the features are already available to Office and Microsoft 365 users and the remaining ones will be rolling out in the next couple of weeks. For some features to show up, the organization's administrator has to set up the room features. To learn how to do this, please read this.

We would love to know if these features help you plan and manage your meetings or if finding the right rooms is now easier for you.

Please, tell us what you think in our UserVoice channel or using the in-product smile feature.

Thank you!

Gabriel.

Five time-saving Outlook mobile tips for small businesses

Rachel Raisin — Wed, 31 Jul 2019 15:42:06 GMT

If you work in a small business, you’re always on the move and juggling many tasks, which can make it challenging to stay on top of all you need to do. Outlook mobile is here to help! It brings together everything you need to manage your day in one place – your emails, calendar, contacts, documents, and more – so you can stay organized and get things done quickly.

Here are five time-saving Outlook mobile tips tailored specially for you, small business rock stars!

Tip 1: Morning triage made easy with one swipe

It’s Monday morning, and you’re running between meetings with just a few minutes to spare. You open your inbox to find emails that range from urgent customer requests to invoice approvals you’d rather follow up on later.

Outlook mobile helps you quickly schedule emails that you’d prefer to tackle at a different time. Simply swipe right on your email to schedule it to appear at a more convenient time in your inbox – this afternoon, Tuesday morning, or in a week. You can even swipe to archive, flag or delete a message, and customize these actions in settings.

Tip 2: Share available times, quickly, based on your preferences

You may often receive requests to meet with potential customers or partners, but finding the best time to meet can be an arduous process with numerous back and forth emails.

Outlook mobile makes it easy to share preferred meeting timeslots in a snap. When composing an email, tap the calendar icon above the keyboard. Then, select times on your calendar that work best for you, and Outlook mobile will package these up into a tidy email. If the person you’re coordinating with also uses Outlook, they can simply select the time slot that works for them.

Tip 3: Grab their attention using “@”

You might find yourself sending multiple follow-up emails to set action items after meetings or get someone’s attention to an important business.

To make your follow-up email more actionable and easily noticed, simply type @ followed by the person’s name. Outlook will automatically highlight their name in the message body and add them to the "To" line. Plus, when they receive your email, the @mentioned messages will be easily spotted in their inbox so they can quickly see messages that require action.

Tip 4: Quickly scan business cards to create Outlook contacts

Whether you’re attending a conference or networking with partners, you never know when you’ll meet someone who could help you grow your business. It’s important to make sure you capture their contact information in a safe place.

With integrated Office Lens technology in Outlook, you can easily scan business cards and save them right in Outlook with just a few steps. Tap Search, select “Create +” in the top right corner. From here, you can take a picture of the business card, and Outlook for Android intelligently takes the contact details from the card and saves it in Outlook! The business card scanning capability is currently only available for Android users, but Office Lens technology for taking photos and capturing whiteboards and documents is available on both Outlook for iOS and Android.

Tip 5: Stay a step ahead when Outlook helps anticipate your needs

With so many demands on your time, it can sometimes be challenging to stay on top of everything – whether it’s upcoming travel, package delivery, or finding that sales spreadsheet buried in your email.

Outlook can help simplify your life by automatically adding any upcoming travel and other events, like dinners or concerts, right to your calendar, and will even remind you when to check in to your flight.

What’s more, when you tap Search, your upcoming travel and package deliveries, most frequent contacts, and recently shared documents appear front and center, even before you type a keyword query.

We hope these tips help you stay on top of your day with ease and get things done quickly. You can also view more tips and videos.

If you don’t have Outlook for iOS or Android, we hope you’ll give it a try! Download it now at Get.Outlookmobile.

To share feedback, please visit Outlook.UserVoice.

If you need help with any of these tips, go to Settings > Help & Feedback > FAQs.

Search not working for Outlook 2016 on Windows Server 2016 RDSH

DennisLarsson — Wed, 31 Jul 2019 11:08:57 GMT

eHi,

I have a customer with an issue with search function in Outlook resulting in No results found.

It's like this for all users on all RDSH Windows 2016 servers. I'm using loadbalancer (Win2016) and separate Exchange Server running on Windows 2012. Outlook is using online mode. Exchange server has been restarted with all services running well. Domain Controller network adapter was not showing domain connection but after restart of NlaSvc it did.

It was working fine until 3 days ago. No new updates have been installed for 20 days on any of the servers.

Any suggestions?

Shared Mailboxes in Outlook for Android

Paul Youngberg — Tue, 30 Jul 2019 17:40:36 GMT

The roadmap states that "Outlook for Android: Support shared mailboxes" is currently rolling out (as of July 3rd) and should be fully rolled out by the end of Q2. If our tenancy already supports Microsoft Sync Tech, what is needed for our users to start using this feature? Will it rely on an Outlook for Android app update (currently on 3.0.107), tenancy support (any powershell cmds we can run to see if it's enabled for us?), or a test track being enabled (we're currently on Targeted Release for everyone)? Really looking forward to testing this! It's a very highly sought after feature from our clients!

After a full computer rebuild I reinstalled Office 365 and can't see Sent Items on Outlook

JohnJps — Mon, 29 Jul 2019 09:42:26 GMT

Hi all,

I know this must be a basic question but, after reinstalling Office 365 in a fully rebuilt machine for work, I can't see any items in my "Sent Items" folder.

Could this be because Outlook takes some time to sync emails from the server? I can still see them on my mobile version of Outlook just not on the installed PC version.

Is there any further precaution to take? Obviously sent items are much needed to continue working so I need to recover them asap.

Many thanks

What causes Outlook add-ins to not load on startup

David Phillips — Thu, 25 Jul 2019 12:28:28 GMT

Pretty basic question - what causes Outlook add-ins to not load on startup? We all know there are registry hacks to fix these issues, but I'd like to understand the root cause of the issues. Is it because Outlook is taking to long to load (maybe the user is connecting to too many calendars on open)? Is it because something on the PC is causing Outlook to load slowly, which in turn is causing it to not load certain plugins?

In our organization, we have users who randomly have this issue, and it would be great to understand why it's happening. Adding the reg hack to force the plugin to load is a great workaround, but if Outlook is dumping that plugin to preserve a good user experience, the hack is only adding to whatever is causing Outlook to dump the plugin in the first place.

Hyperlinks don't open on Outlook web

Milena Mocci — Mon, 29 Jul 2019 14:57:47 GMT

Hi,

I have seen some problems when one send a e-mail with hiperlink containing links to my intranet and I have tried to open it, but this hiperlink doesn't open, the messagem is like a"not found this page", however when I have opened the same link on Microsoft Outlook it open.

In this case, when I try to open it on Outlook Web, Outlook redirect including some information after the real link like this "&CT=XXXXXXXXXX&OR=OWA-NT&CID=8f097e1b-8E8483-1078-a048-xxxxxxxxxxx".

The result is "errorpage.aspx?requestUrl="

In the other hand, if I try it on Microsoft Outlook is ok.

Contact Information Showing Different Contact in People View

schmied77 — Tue, 23 Jul 2019 22:03:09 GMT

This one has got me stumped, can't find anything online about it. So basically, I have a user, uses Outlook 2019 but this happened previously when she was using Outlook 2010 also, Exchange 2013, Active Directory, Windows 10 environment. When she views certain contacts, the contact info shown in the display window is different than the contact she has selected. The example I've attached shows a contact for Vincent Pocino, it shows his email and office number, but on the right it shows the name Tom Hienze. Sometimes when she sends email to people, it shows the name of someone in her contact list, but the email went to someone in the Global Address List. I attached another example of this, Sent To shows a Tom Hartman (a Contact) but when you click on the name, it shows the actual person it went to, Maureen (another Exchange User in the Domain).

I can export her Contacts to a .PST file, open it, and they look normal, even in her own Outlook. I deleted all of her contacts and re-imported them from the normal looking .PST file, and they're all jacked up again.

I had her change her Contacts View to Address Card or Business Card and they all appear to be fine. I don't know yet if this will have any affect on her sending an email to one person and a totally different person showing up in the Sent field.

Something went wrong - Outlook Customer Manager

Andrew_Horlick — Tue, 23 Jul 2019 21:32:30 GMT

I was previously able to open and use Outlook Customer Manager in Office 365, but for some time now when I attempt to open the add-in, I get the cryptic error message "Something went wrong". I read other posts on this error message and followed the suggestion to clear the IE browser cache (even though I use Chrome). Didn't help. Any potential solutions would be appreciated. Thanks

outlook365: Die Nachrichenschnittstellen haben einen unbekannten Fehler zurückgeliefert

Bruno_Borer — Mon, 22 Jul 2019 08:52:18 GMT

Beim Versenden von Mails kommt die Fehlermeldung. Habe alles versucht, was man so machen kann. IEs gibt dabei aber keine Abhilfe. was kann ich tun?

Outlook 365 send and receive not completing

acoldham — Sun, 21 Jul 2019 01:33:02 GMT

Outlook 365 will often not complete send/receive processes when I open Outlook. It hangs and never finishes. I then have to reboot the computer and then go back into Outlook. This sometimes solves the problem but not always. It is getting very frustrating to have to reboot my computer many times a day in order to get Outlook 365 to successfully complete the send/receive process. Any suggestions how I might fix this?

Outlook Tasks - To-Do List

Greg Eschinger — Sat, 20 Jul 2019 22:30:20 GMT

In Outlook I have multiple accounts - two separate exchange accounts and an outlook online personal account. In Tasks, on the To-Do List it shows tasks from across all the account sources.

I tried using an Advanced Filter using Outlook Data File does not contain with the domain of the account I'm trying to filter but that doesn't seem to work. Any suggestions on how I would craft a filter that prevents tasks from one of the configured e-mail accounts in Outlook being populated on the To-Do List in Tasks?

Outlook (windows) calendar subscription, appointments off by 1 hour

michaelFmcdonald — Fri, 19 Jul 2019 21:35:42 GMT

Hello, I just spent about 2 hours online and on the phone with Microsoft support with no results. I'm hoping I fare better here!

From Outlook (version 1906) I subscribe to an internet calendar and all the appointments/events in this calendar are displayed as one hour later than the actual time. All my other calendars are fine. Just this one is displayed incorrectly.

Big clue: When the calendar is loading there are Send/Receive errors, that claim the TZID or time zone is unrecognized. Here is one of the errors:

Task 'Internet Calendar Subscriptions' reported error (0x0004001B) : 'The VEVENT, "Holiday Concert (#2)", defined near line 187, contains a property that references an undeclared time zone with a TZID of "America/Los_Angeles". Outlook found an approximate replacement, but note that some of your appointments may be off by an hour. Double-click to open this item.'

In fact, all of the appointments are off by an hour.

How do I get Outlook to recognize "America/Los_Angeles" as a valid time zone? I assume that's the root cause to this problem... yes?

Help!!! Thank you!!

FYI, in case you have access to this: my case number at Microsoft Support was 1478060928, and it is not resolved!

Outlook default folder sent itmes

Gerard Schilderinck — Fri, 19 Jul 2019 17:57:14 GMT

Dears,

Currently, I’m using an IMAP email account with Outlook 2016. I would like to have my sent items in a different IMAP folder.

In menu “options” in the “compose an email”-menu, I can change the folder, but as soon as I have sent the email, the folder changes back to its default.

Any idea, how I can change the sent items folder definitely?

many thanks for all your comments and advise, cheers

Change default meeting START time

TA_KCB — Fri, 19 Jul 2019 17:06:17 GMT

Many offices are switching to the 50 or 55m hour meeting, and I can change the default duration to make this easier. Unfortunately human nature is what it is - there's always one more thing to use up that time, and the rule often gets trampled in practice.

The reverse is generally not true. I've found that starting meetings 5m late works beautifully to self-enforce the same idea. But I can't find a way to get Outlook to do this as a default - set a meeting start time to 5 or 35m past the hour. Is there a way to do this in the config, via VBA, or some such?

Thanks...

How to backup Contacts from iphone to Office 365?

SUPARNA KANSAKAR — Thu, 18 Jul 2019 12:07:00 GMT

How to backup Contacts from iphone to Office 365?

Thanks and Regards,

Suparna

Find unread messages in Outlook App for Android

joeldjones — Wed, 17 Jul 2019 16:43:25 GMT

How can you search for, or filter unread messages in your Archived folder on the Android/iOS Outlook app? I feel like there used to be a toggle on an older version of the Outlook for Android/iOS app, but for the life of me, I can't find anything like that now.

I tried "is:unread" in the search bar, but that didn't do anything either...

Help?

Attachments sent using Outlook application are getting corrupted.

Premkumar Solanki — Wed, 17 Jul 2019 02:05:37 GMT

We have an Exchange 2010 setup and recently decided to deploy C2R office in our environment. But the emails sent to outside recipients have the attachments corrupted.

We get the following error: “We’re sorry. We can’t open {file} because we found a problem with its contents"

Issue persists with outlook in safe mode as well.
Internal emails are working fine with the attachments.
No filtering service used when sending emails.
Issue only with the external recipients while sending emails.
No issues when receiving emails from internal or external users.
Issue is with all the attachments when sent to external users.
.txt attachments are not even getting delivered.
OWA works fine. Outlook on mobile works fine.
Exchange 2010 server is updated.
The same Outlook works fine when sending email from another email account configured in it.

Is there anyway to narrow down the issue further or fix it?

Thanks

Centralize Contact Management in a small organization

Michiel van den Broek — Tue, 16 Jul 2019 13:06:18 GMT

Hi!

This is a cross post with:

https://techcommunity.microsoft.com/t5/Exchange/Restrict-user-to-only-create-edit-Mail-Contacts-user-sees/m-p/756512#M3703

I'm looking for a way to centralize contact management in a small organization. As an example: an assistant is asked to digitalize business cards. These contacts then need to be available to multiple people in the organization. Copying it to everyones Personal Contacts (in their exchange mailbox) would be weird I guess.

Normally, and in every other organization I would think of Outlook Customer Manager. In this specific use case though, the company is only using Outlook on Mac and I found out that Outlook Customer Manager is missing lots of features compared to it's Windows counterpart.

My next guess is the Global Address List. But it's management is hard. Only done in the Exchange Admin Center.... and it's not very user friendly. But it will do if GAL is the way to go.

So, what is your advise in a Windows based organization (90% of my customers) and what in an Apple based organization?

(third party suggestions are welcome, but would like to know Microsofts way to go)