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Microsoft Tools for Small and Medium Businesses AMA
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Wednesday, Sep 25, 2024, 09:00 AM PDTEvent details
Join us for the Microsoft Tools for Small and Medium Businesses Ask Me Anything (AMA) on Wednesday, September 25th, from 9:00 AM to 10:00 AM PT.
This event is an opportunity to connect with Microsoft experts who can answer questions about how to utilize Microsoft tools to enhance your small or medium businesses.
Our featured Microsoft experts available during this AMA include Bryan Allen (Director, SMB Product Marketing, Microsoft 365), Abhijat Kanade (
Principal Group SMB Product Manager, Microsoft Teams), Gabe Ho (Product Marketing, SMB Microsoft 365 Copilot), Melissa Torres (Principal Product Marketing Manager, SharePoint), and Emily Swab (Senior Product Marketing, SMB Customer Advocacy).
Ask our experts about:
Bryan Allen - How to simplify communication across your business and improve cross-team collaboration with M365
Abhijat Kanade – How Microsoft Teams can help you grow your business, run it more effectively, or any questions regarding licensing, setup, or use of specific features, such as setting up meetings with your customers, using phone, Microsoft 365 Copilot.
Gabe Ho – How a small business can adopt Microsoft 365 Copilot, best practices for writing prompts, and general capabilities.
Melissa Torres – How to create a custom SharePoint for your small business, what integrations would be most useful, and best practices for content management.
Emily Swab – How to connect with the SMB Community, opportunities to get featured in Customer Evidence, and where to find help with additional Microsoft tools.
How Does It Work?
During this live, chat-based event, our experts will be available to offer personalized advice and discuss the various features and best practices.
To participate, simply post your questions in the comments section. We encourage you to submit your questions early and continue to engage throughout the one-hour session. Remember, this is a chat-only event, so all interactions will take place in the Comments section without any video or live meeting components. Each question should be posted as a new comment to facilitate a smooth and organized discussion.
Mark your calendars and join us for an informative and engaging session!
Note: This is a chat-based event. There is no video or live meeting component. Questions and answers will appear in the Comments section below. Please post each question as a new comment. |
EmilyPerina
Updated Sep 25, 2024
- Laura_Morgan
Microsoft
On behalf of the Teams SMB product team, we thank you for joining our AMA! If you have more questions or feedback about Microsoft Teams, please hop over to our Teams SMB community. We look forward to connecting further! http://aka.ms/TeamsSMBCommunity
- Dylan_Snodgrass
Community Manager
Thank you all for joining our AMA today! I'll be locking this event to new questions, but you should always be able to see all the questions and answers here on this page, so feel free to bookmark. We will also be following up on any existing threads for follow-up questions.
If you have more questions, feel free to check out the Microsoft 365 for Small and Medium Business Discussion Space here on Tech Community.
- venkatvallikannuCopper ContributorHi, My name is Venkat, based out of India. I have 20+ years of experience in the IT, currently working as a consult partner. I have completed Azure AI 900 and 102 trainings and excited about the business growth in the AI platform. I am thinking, how can we leverage the AI revolution to help the rural, unemployed, women empowerment. I'm thinking of a startup and hire under privileged women, train them to train the models. We can make it easy for them to add features, label, upload, speak native language, evaluation, etc.. will that be possible, worth trying?
- ArunDas
Microsoft
Hey Venkat, great idea. Can you please share more details? Microsoft products are translated into many Indian languages.- venkatvallikannuCopper ContributorHello Arun, Nice to meet you. I am thinking of providing training to underprivileged women, to help them train AI models. It is essential that AI is trained on the local slang of rural areas. My idea is to build an app that can understand this rural slang and provide valuable information, such as details on government schemes, application statuses, bank statements, and more. There is a wealth of information inherent in Indian culture and tradition that can be leveraged for educational purposes. We could engage these women in reading heritage books and annotating them with meanings, especially considering that some words have different meanings in our languages
- Emily_Swab
Microsoft
Welcome to the Microsoft Tools for Small and Medium Businesses (AMA)! This live hour gives you the opportunity to ask questions directly to the Microsoft team. Please post any questions in a separate, new comment thread on this event. - the_catfixIron Contributor
I have been chasing the 365 dream for over 2 years. Can't wait to find what others are doing b/c I am still paying for services like Wix and Notion.
I would love to see some division heads on this AMA so that they will prioritize some of the needs of the small business owners. This hopefully will be productive but I fear that your going to face some irritated customers.
I listened to a podcast for Sharepoint that was great called Sharepoint Intrazone. Jeff Teper told a great story https://john-shelburne.notion.site/Jeff-Teper-Is-Your-Copilot-8c60977579a347acb716aa54e3fd27eb- Melito
Microsoft
Hey John, Bryan provided some great recommendations. Wanted to add that if you're looking for something internal to your organization or business, for website building you can use SharePoint. We've recently added several new capabilities that should make creating a site easier than ever like the new authoring toolbox and design ideas for pages to custom fonts. Check out the SharePoint Blog for more details.
- the_catfixIron ContributorThanks for the resource. I have looked at the new updates and I am pretty much committing to learning powershell to move away from the UI. I love what your doing but you literally have everything you need in Sharepoint for external and internal pages. I could go on for hours about my journey with sharing externally but it is not worth it. Here is a page of resources I use https://gist.github.com/thecatfix/7d4c4a676b43cc31d74dfe5f0462264c
- bryallen
Microsoft
Hey John, thank you for participating in this conversation. I want to share that Microsoft is committed to providing the best experience we can for our customers. That said, you mentioned two specific solution areas, Wix and Notion, where Microsoft does offer products. For a website builder, you can check out our low-code solution call Power Pages. We also offer Loop as an alternative to Notion. Loop comes included as part of the business and enterprise Microsoft 365 packages.- the_catfixIron ContributorHard No on Power Pages. I loved the idea when rolled out. Spent time learning and the entire power platform is another domain that i had to learn. Do you realize how many Kevin Stratvert videos I have consumed??? My Kevins Cookie Company Test Page was not fun. https://youtu.be/QFNbPeGCBqo?si=FnZtSZcZmif21Y3g https://youtu.be/2RzCbd5XgJg?si=TGqHTM1h18l_Y_gV Then you have these gems on Youtube https://youtu.be/8Kvp6ctI61o?si=660Po1cQQEEQcqS7 https://youtu.be/ZEWdD_T_jYA?si=0FXILdn5_9XENQyu As for Loop......I will go toe to toe with anyone at Microsoft to discuss potential and short comings I was all about it but it is still in beta. Even promoted it on social media b/c i loved it so much. Then I had to figure out sharing externally (nightmare fuel) https://vimeo.com/829254639
- Emily_Swab
Microsoft
We’re so glad you posted in the community, we want to hear what topics you’d like us to cover in upcoming events. Do you have a specific question right now you’d like to ask this group?
- GirlfridayvoBrass Contributor
For those of you who have asked about Teams, SharePoint, Groups, and how to untangle the various evolutions of our 365 systems, the following articles may help:
Collaborating with Groups, SharePoint, and TeamsSharePoint and Microsoft 365 Groups integration (IT Admins)
That said, some of the more advanced help articles can be just about as clear as mud if you're not a developer or a professional IT Administrator.
So, here's a tip...
- Use Edge as your browser or navigate to bing. This gives you access to Copilot.
- When you open the web page, click on the copilot icon.
- In the chat field, ask Copilot to explain the information on the web page in a way someone who is not tech-savvy can understand.
- You can then ask Copilot to provide examples and use cases. If you're feeling adventurous, provide more context to Copilot and it can craft suggestions/recommendations specific to your use case.
This is the icon you're looking for in your browser. It's the public/free version integrated with bing.
- Emily_Swab
Microsoft
Glad to hear it! We’re so glad you are part of the community and looking forward to getting to know you more.
- jmarendaCopper ContributorI have been trying to automate invoices to my clients for some time now and can't quite seem to get it into a workable solution. It would be great if there was a tutorial established to do this within the Microsoft Community as I have not been able to find one. What this essentially is would be on a specific date/time of each month, automate an email with an attached PDF invoice to each client for a specific amount. This is generally under the umbrella of SMB Tools that I think should be added to some kind of toolkit that SMB's can have access to. Thank you for any insight provided.
- Emily_Swab
Microsoft
That sounds like a good use case for Power Automate. My recommendation is to check out this training module that shows how to process invoices with Power Automate. Use AI Builder to process invoice forms in Power Automate - Training | Microsoft Learn This might teach you some tricks that you could apply to automate sending invoices.
- GirlfridayvoBrass Contributor
Hi jmarenda!
I'll try to help you with this question, but first...
- Which platform are you using to generate invoices?
- Which version of 365 are you using?
- jmarendaCopper ContributorGirlfridayvo I used Excel online 365 and save it as a PDF and then attached the PDF in an email in Outlook...
- jmarendaCopper ContributorAnother idea is to automate task items when received from specific domain names and have those tasks show up as reminders. I would like to think there is a toolkit somewhere that is available for SMB's to use these items within the MSFT realm.
- Ramon_BejCopper ContributorThis question is for AbhijatKanade about Microsoft Teams. I can´t fully understand the purpose of using an email address for a specific team chat (xxxxxxx@amer.teams.ms). I use it to register outlook messages in the chat related to it, but I still have to include all email address in the messages. For me, this particular feature would make it easier to send outlook messages to all members of the team, or to schedule meetings in outlook that include all members of the team, etc. It woul be a wonderful shortcut and a perfect integration between both apps.
- DrMeekCopper Contributor
I use if to consolidate information. For example, I watch threat intelligence and developed 5 primary sources for my team to see. Prior to this, once a month, an engineer would come to me and ask what sites I recommend for threat intelligence.
I just subscribed 5 lists to one folder so everyone can see. Perhaps you do marketing and watch to subscribe top 10 competitor newsletters, so you can do marketing research. Or you are in sales and watch to subscribe to your clients newsletters, to see what they are up to (instead of Google Alerts or similar).
Best part is it goes into a Team channel and NOT interspersed with ALLLLLLL the other email to sift through. - ArunDas
Microsoft
Hey Ramon, thanks for your question. Are you looking for the email address of the Team? Each team is backed by M365 group. If you are an admin you can find the email address of the group backing the team using following steps. Login to Office 365 portal. Go to Office 365 Admin Center. Select Teams admin center. Click on Teams, select Manage teams and click on your team. You will get the email address of the team. Happy to help with the specifics of the scenario.- AbhijatKanade
Microsoft
Thank you for the question, Ramon. The email address linked to a Teams channel is designed to allow “forwarding” a conversation from email to Teams. This can either help move an email conversation to Teams for faster collab (if all e-mail recipients are in the Teams channel you’re forwarding to) or allow your team to review and collaborate in Teams on something shared via email. You can find more information about the feature here: https://support.microsoft.com/en-us/office/tip-send-email-to-a-channel-2c17dbae-acdf-4209-a761-b463bdaaa4ca along with a short video. Could you provide more details on your recommendation for scheduling meetings in Outlook that includes all members of a Team?
- pientschCopper Contributor
Similar to another comment made, our company has been using pieces of the M365 platform for years, adding apps and workflows as we find a use for them. It is a challenge to keep up with all the changes over the years, and to train employees to utilize the programs efficiently.
We have E3 licencing and created a SharePoint with Teams in 2020. Outlook is still our primary method of communication (out of habit), and Teams is used for meetings, frequently used document access, project management and chats. SharePoint has become more of a homepage, just used for the document library and links incase people lose their bookmarked pages.
When we started it was recommended to maintain permission levels/access in SharePoint. With the New Teams it seems like its now best practice to do everything through Teams?
I need to update our training/reference document so that a new supervisor can start maintaining the Team/SharePoint environment. However, I have been struggling to figure out best practices with all the changes. I would appreciate advice on best practices for content management and permission management between Teams, SharePoint and New Outlook Groups.
I am interested in Copilot and if it could help our team, I hadn't heard of it.
- GirlfridayvoBrass Contributor
Hello pientsch!
Let me know if the following information is helpful or if you have additional questions. At the very least, this may help you evaluate specific use case challenges you're experiencing so the Microsoft folks can provide you with more relevant solutions... apologies in advance for the avalanche of information.
If I understand your question fully, the short answer is this: Teams and SharePoint are being integrated to operate as unified apps. In the past, when you created a Team in MS Teams, you would have shared or added SharePoint to the Team to grant access to the SharePoint site and resources stored there. I'm not 100% positive, but I suspect what we'll see in future iterations is more focus on leveraging Teams vs. utilizing company intranet sites (i.e., SharePoint as a separate silo).
How did we get here?
You may remember the headaches caused when Microsoft introduced "Microsoft 365 Groups" (I certainly do!). That update brought together various collaboration tools, including SharePoint, Outlook, and Teams. This integration required users to link their classic SharePoint sites to these new groups. Personally, it created tremendous confusion because we were used to thinking of "groups" as defined and used within Outlook. (Nightmare 😱)
Fast-forward to today...
The evolving integration between Teams and SharePoint has deepened significantly over the years. Due to how Teams-generated SharePoint sites are stored and displayed (or made visible) in the broader SharePoint environment, these updates can create significant confusion and frustration for end-users (and admins).
Good to know:
- These SharePoint sites exist within SharePoint, but they are not always immediately visible in the SharePoint home page or directory (the main interface where you would see a list of sites you're following or recent activity).
- Even though a SharePoint site is created when you make a Team in Teams, that site may not automatically show up in places like the "Recent" or "Followed Sites" sections of your SharePoint interface unless you explicitly access it or manually choose to "follow" it.
Here's an overview of how this integration works and why the SharePoint site for a Team might not appear in your SharePoint directory:
1. Teams and SharePoint Integration
- Automatic SharePoint Site Creation: Whenever you create a new Team in Microsoft Teams, a corresponding SharePoint Online site (a "Team Site") is automatically generated in the background. This site is used for file storage and collaboration. Every channel within a Team gets its own folder within the "Documents" library of this associated SharePoint site.
- Centralized Content Management: The key purpose of this integration is to ensure that Teams and SharePoint work together seamlessly for file management. Files shared in a Teams channel are stored in the corresponding folder within the SharePoint site, and permissions are synced across both platforms, ensuring consistency.
2. Why the SharePoint Site Doesn't Appear in Your Directory
The SharePoint site that Teams creates does not immediately show up in your SharePoint directory (the list of SharePoint sites you follow or are linked to). There are a few reasons for this:
- Private Group Sites: The SharePoint site created by Teams is tied to a Microsoft 365 Group. These Group-connected SharePoint sites are typically considered "private" by default, meaning that they are accessible only to members of that Group. Because of this, they are not automatically surfaced in the broader SharePoint directory or portal.
- No Automatic "Following": By default, when a new Team (and its associated SharePoint site) is created, it is not automatically added to your "followed" sites in SharePoint. You would have to manually navigate to the SharePoint site via the "Files" tab in Teams, copy the SharePoint site URL, and then follow it manually from the SharePoint interface.
3. How to Access the SharePoint Site
Although the SharePoint site doesn't appear in the directory, there are multiple ways to access it:
- Through Teams: The easiest way is through the "Files" tab in any channel in Teams. This tab links directly to the corresponding folder in the SharePoint document library.
- Direct URL: You can also access the full SharePoint site by copying the link from the "Open in SharePoint" option in Teams and bookmarking it for future use.
- Manual Follow: If you'd like the site to appear in your SharePoint home directory (under "Sites you're following"), you can manually follow the site by visiting its URL and clicking the "Follow" button.
4. New Teams and SharePoint Integration Features
With the evolution of Microsoft Teams, the integration with SharePoint has become more seamless. Some key features that demonstrate this include:
- Teams Channels and SharePoint Folders: Each standard Teams channel has a corresponding folder in the SharePoint site's document library. Files shared within that channel automatically get stored in that folder. Private channels, however, create a separate SharePoint site to maintain distinct access controls.
- Syncing Permissions: Permissions in Teams are automatically synced with the associated SharePoint site, meaning users who are members of a Team will have the same access rights to the SharePoint site, ensuring consistency across platforms.
- Document Co-Authoring: SharePoint's document co-authoring capabilities are fully supported within Teams, allowing multiple users to collaborate on documents in real-time, whether accessed through Teams or directly in SharePoint.
- Teams Tabs: SharePoint lists and libraries can be added as tabs in Teams channels, making it easier to manage content in one place without switching between platforms.
5. Best Practices for Managing SharePoint in Teams
As the integration between Teams and SharePoint continues to evolve, here are a few best practices to keep in mind:
- Train Users on Access Methods: Since the SharePoint site is tied to Teams, it’s important to train users on how to access the SharePoint site via Teams or by using the SharePoint link. This can help reduce confusion, especially when it’s not visible in the SharePoint directory.
- Organize Files Clearly: Encourage users to organize files within Teams channels, which will automatically be reflected in the SharePoint site. This prevents unnecessary duplication of files and ensures easy access for all team members.
- Use "Follow" for Key Sites: For SharePoint sites tied to Teams that are critical for your work, make it a practice to manually follow them in SharePoint to ensure they are easy to locate in your SharePoint directory.
- Understand Permissions: Stay aware that any changes in membership in a Team will automatically adjust permissions on the associated SharePoint site. For private channels, permissions will be managed separately, and this needs to be accounted for.
6. Future Directions and Updates
Microsoft frequently updates the integration between Teams and SharePoint, often aiming for a more seamless experience. As of recent updates (Teams 2.0), Microsoft is moving towards more integrated content management and smoother transitions between these two platforms, making it easier to manage files, permissions, and workflows across both environments. Keeping up with Microsoft's roadmap for Teams and SharePoint is important as new features may change how users interact with these tools.
Side note... SharePoint is evolving into SharePoint Framework (SPFx) as part of Microsoft's move towards a unified ecosystem. So, if you're still using classic SharePoint sites, you'll want to update them so they continue operating correctly.
- normaluserCopper ContributorI can't make the session but hope you will consider my question. Like many microbusinesses I work with clients who give me access to their 365 environment. And that creates a second calendar. My client can see that calendar, but it looks empty because all my appointments are in 'my' calendar. I need to reflect my free / busy in the calendar my client has set up to ease meeting booking etc. I have found no way to do this. Giving access to 'my' calendar is not a feasible option. By 'my' calendar I mean the calendar in my 365 account.
- ArunDas
Microsoft
Hey Michelle, can you elaborate what do you mean "clients who give me access to their 365 environments." Are you a B2B guest in their tenant or a member in their tenant. If you are a guest, you will see (Guest) next to your name.
Also would Microsoft Bookings for you?
https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app - GirlfridayvoBrass Contributor
Hi Michelle (normaluser)! This may be a solution. Let me know if it works or not.
Sharing Free/Busy Information in Outlook 365 (Web Version)
Open Outlook Web Access (OWA):
- Go to Outlook.com or access your Outlook through your Office 365 account.
Go to the Calendar:
- On the bottom-left corner, select the calendar icon.
Select the Calendar You Want to Share:
- In the left pane, find the calendar you want to share (your personal calendar). It should appear under the "My Calendars" section.
- Hover over it and click the three dots (ellipsis) next to the calendar name.
Choose Sharing and Permissions:
- From the dropdown menu, click on Sharing and permissions.
Add the Client's Email Address:
- In the window that appears, enter your client’s email address (even if they are on a different domain).
Select Permission Level:
- When adding the email address, you will be given different sharing options. Choose Can view when I’m busy. This will allow the recipient (your client) to see your Free/Busy status without viewing any specific details of your appointments.
Send the Invitation:
- After selecting the appropriate permissions, click Share. This will send an email to your client inviting them to view your Free/Busy information.
Sharing Free/Busy Information in Outlook Desktop App (Windows/Mac)
Open Outlook Desktop:
- Launch your Outlook desktop app.
Go to the Calendar:
- In the bottom-left corner, click the calendar icon.
Select Your Calendar:
- In the left pane under My Calendars, find and select your primary calendar.
Click on Share Calendar:
- Go to the top of the window and click the Share Calendar button. A new window will open.
Enter Client’s Email:
- Enter the email address of the person (client) you want to share your calendar with.
Set Free/Busy Permissions:
- In the permissions dropdown, select Can view Free/Busy time. This will ensure that the recipient can only see your availability (free/busy) and not any event details.
Send the Invitation:
- Click Send to share the calendar.
Notes:
- If you are working across different domains, ensure that your organization allows sharing calendars with external users. In some cases, the Office 365 administrator might need to enable this feature.
- This method only shares your Free/Busy information, which is ideal for your scenario since it keeps the details of your meetings private but still lets your client know when you’re available for booking meetings.
If your client accepts the invitation, they will be able to see your Free/Busy availability on their calendar, even if they are on a different domain.
- normaluserCopper Contributorit is good of you to spend the time clarifying how to give permission. but as I said it is not feasible as it requires a ton of work on my side to set up the permissions and (more importantly) requires my clients to wade through the security protocols to set it up. Added to that, this option is extremely flakey when the permissions on the other client tend towards high security. And if a client of mine dares to use a non-microsoft account or device then all bets are off. I truly believe syncing is the only viable option and have successfully synced to Google calenders, but not between Microsoft Calenders 😞
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