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Re: Word won't open on mac

It sounds like you need to repair the installation. This is a separate process on PCs, but on the Mac...

 

In Excel, go to Help menu and Check for Updates. This should rebuild the installation.

7 Replies

    • Mitch_C's avatar
      Mitch_C
      Copper Contributor
      Step 1. On the Go menu, click Utilities.
      Step 2. Start the Disk Utility program.
      Step 3. Choose the primary hard disk drive for your computer.
      Step 4. Click the First Aid tab.
      Step 5. Click Repair Disk Permissions.

      # 2. Remove Word preferences
      Step 1. Open Library and then Preferences folder.
      Step 2. Locate a file named as com.microsoft.Word.plist. Move the file to the desktop.
      Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over.

      Step 1. Open Library and then Preferences folder.
      Step 2. Open the Microsoft folder and locate a file named as com.microsoft.Word.prefs.plist. Move it to the desktop.
      Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over again.

      Step 1. Open Library and then Preferences folder.
      Step 2. Open the Application Support folder.
      Step 3. Open the Microsoft folder.
      Step 4. Open the Office folder.
      Step 5. Open the User Templates folder.
      Step 6. Locate the file that is named Normal, and move the file to the desktop.

      # 3. Try to open, repair and recover Word
      Step 1. Start Word. On the File menu, click Open.
      Step 2. In the Open dialog box, click to select the file that you want to open.
      Step 3. Click the down arrow on the Open button and then click Open and Repair.
      • guywhousesmicrosoft900's avatar
        guywhousesmicrosoft900
        Copper Contributor

        Mitch_C is this problem only on office 365 2019 for mac

        i use macOS High Sierra ver 10.13.6

        ive installed office 2019 ver 16.19 and everything works fine except Word 

        i get *microsoft error reporting* 

        i keep getting *There was a problem and Microsoft Word was closed. We apologize for the inconvenience* (plus it wont even launch in the first place)

        i think i have a different problem but cant find a solution anywhere, pls help.

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