Forum Discussion
Average response time to email by user
Hello All,
Is there any way/script to get average response/reply time to email by user?
Thank You in advance.
- I've never heard anyone about this case, but I guess it's monitoring the Exchange logs and gathering emails received by person A and then sent by person A. But this looks like something that HR and privacy people should approve first IMHO (Spying on people)
- indeed, on top of that, im not sure, how good the options for this kind of tracking are. You would need to handle so large amount of data etc.; GDPR etc. on top of that. If your company is based in EU definetly not recommended. Would not do that in any way. Contact HR & Law for that.
BR Schnittlauch
- If you're on Microsoft 365, a couple of options could help track email response times. PowerShell’s Get-Mailbox cmdlet can give you some basic metadata on emails, though it’s limited. For more detailed info, Microsoft Graph API is great—it allows you to pull timestamps for when emails are sent and received, which you can then use to calculate response times per user.
Hope it helps
