Forum Discussion
Fenris
Mar 02, 2025Iron Contributor
Build 27802 and problems with game launcher applications
For a long time - also for the needs of insider testing of subsequent builds - I have been launching various types of games to check their operation.
Unfortunately, on the latest Canary build (27802) there was a problem that occurred on the ASUS ROG Strix G553QS laptop I was testing with a Ryzen 7 5800H processor and an Nvidia GForce 3080 card (I will check tomorrow another laptop that I have), which prevents the launch of a number of games that use so-called own launchers (e.g. with displayed information content) - because these launchers do not activate.
And so - in the case of Ubisoft Connect (from Ubisoft) - the launcher does not start, throwing the message "Uplay has detected an unrecoverable error and must shut down. Crash dump created at (...)", although the file with the error dump does not contain any content - it is empty; - in the case of the Elder Scrolls Online game, the launcher window opens, but using the "Play" button in the launcher throws a message about the game launch process crashing, suggesting damage to the file structure (although such damage is not confirmed by the game file verification module);
- in the case of the Elite Dangerous game, which also uses the launcher on Steam, after pressing the Play icon (the "Play" button for a game on Steam), the cursor wheel grinds for a moment and the "Play" message is restored - as if the launch process had been stopped.
The problem does not affect several other games that start directly (without the participation of separate launchers) on Steam.
As I wrote, I will verify the problem tomorrow on another laptop of mine and check on a desktop computer (although yesterday these games worked on a desktop computer).
If any of you have an ASUS ROG laptop, I would like to ask you to confirm whether you are noticing similar problems.
DISM.exe verification did not confirm any errors in the build structure on the tested laptop.
Microsoft oficially announced that they working on the fix for a d3d9.dll crash which is causing multiple apps to fail to launch starting with Build 27802 for some Insiders.
Source: Announcing Windows 11 Insider Preview Build 27813 (Canary Channel) | Windows Insider Blog
- FenrisIron Contributor
On the my older MSI GT72 Dominator Pro laptop with the GForce 980M card, the described problem does not occur.
- DarabAhsanCopper Contributor
Yeah I agree. Today I upgraded to Build 27802 and Genshin/Wuthering Waves' launchers are not working. In fact, no launcher type application is working. Be it Nitrosense, Proton VPN or any other.
Any idea when Microsoft will roll out with the fix? Because I don't want to do a clean installation.
- FenrisIron Contributor
Here is a screenshot with Elder Scrolls Online and Ubisoft Connect error popups
Edit: launchers works fine on my Deskop with AMD Ryzen 9 5950X and Nvidia 3080 (with Bit Defender Total Security - which I also have on the laptop mentioned above).
Tomorrow I'll let you know how it looks on my second, older laptop.