Forum Discussion
eric111203
Aug 30, 2023Copper Contributor
Workspace in RDP for MAC randomly disappear
Our company uses Windows 365 Enterprise CloudPC and it is setup in RDP. Users who are using Windows OS as their local machine do not encounter the issue. Users who are using Mac computer encounter th...
KelliPassa
Sep 02, 2023Copper Contributor
I finally got a response from my client's tech support team. This is what helped get it back up and running. I can't guarantee it will solve your problem but it's worth a try and easy to do.
Open a private browser window and log into
https://windows365.microsoft.com/ with your organization's credentials. On the home screen, you should see a screen similar to this one. Click on the "Get subscription URL" and copy the link.
Next, open your Remote Desktop app and click on the Workspaces button and paste the URL into the Add Workspace field.
The Workspace URL will automatically populate so just click Add. You'll get a login screen where you can log in with your organization's credentials. Hope this helps!
Alvmarken
Sep 02, 2023Copper Contributor
KelliPassa Thanks for the information but the problem isn’t that i don’t have the URL, the problem is that the workspace settings disappear after some time so that you have to setup the workspace over and over again.