Forum Discussion
Wonder_Woman
Jul 12, 2023Brass Contributor
Win11 Pro Update install error: Install error - 0x800f020b for HP - Printer - 3.2.1.2285
Hello, I have an MSI Katana GF66 laptop with W11 Pro and an HP OfficeJet 8720. My windows update is showing an installer error for an update for my printer. Install error: Install error - 0x800f...
CrazyBori
Aug 15, 2023Copper Contributor
Wonder_Woman i had the same problem and i just fixed, i uninstall everything related to HP.
Go to setting, app, Uninstall apps, on the search bar type: HP , and uninstall all HP program and drivers shown, and restart) by now problem should be fix, (check windows update).
Last, install the HP Printer app from Microsoft Store, that should install all the drivers needed for the Hp printer! this is how i could fix it 🙂
Wonder_Woman
Aug 16, 2023Brass Contributor
Hello,
Thank you for your reply and your suggestion. I unfortunately had a separate issue with the laptop that this happened on that required me to have to do a full reset of Windows 11 pro on the laptop. I experienced a problem with the display drivers that caused the screen to keep blinking and it wasn’t only just the display screen from the laptop itself. It also affected my external monitor. The reinstall of windows 11 Pro completely cured the problem of the stuck windows update.
Once again, thank you for your reply.
Thank you for your reply and your suggestion. I unfortunately had a separate issue with the laptop that this happened on that required me to have to do a full reset of Windows 11 pro on the laptop. I experienced a problem with the display drivers that caused the screen to keep blinking and it wasn’t only just the display screen from the laptop itself. It also affected my external monitor. The reinstall of windows 11 Pro completely cured the problem of the stuck windows update.
Once again, thank you for your reply.
- Rob NicholsonDec 05, 2023Brass Contributor
I've got exactly the same error. All HP software remove although I'm just trying printui /s /t2 which allows you to remove printers and drivers.
- thiagossilvaJun 25, 2024Copper ContributorThanks a lot!
I've had the same problem, did a lot of online research, tried everything and nothing worked.
Your solution resolved my problem. - peterrosenbergMar 04, 2024Copper ContributorIt worked for me, thanks alot.
I even was able to keep my HP Drivers for my default printer, and Win Update worked too.