Forum Discussion
iCloud sync solution for 32-bit Outlook (incorrect password, default profile error, iCloud repair)
As of version 15.x.x, iCloud for Outlook appears to be permanently broken when synchronizing contacts and calendars. The previous steps posted in "iCloud for Outlook Incorrect Username or Password" no longer work. As per a comment by MarMD in that thread, 64-bit office is the solution.
Some people are able to fix the issue simply by upgrading to 64-bit office.
If that doesn't work on the first try, the solutions below include additional steps to make it happen. (We had one PC just work, one required a few additional tweaks in Solution A, another required the full battery of steps in Solution B).
Please note that both lists below are solutions, /not/ recommendations -- please decide for yourself.
- Mike
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SOLUTION A: 64-BIT OFFICE -- WITH A FEW INSTALLATION TWEAKS
This usually works, and ran fine the first time on one of our PC's.
1. Back up your current contacts and calendars from Outlook and from iCloud in
Outlook to .pst files
2. Remove all 32-bit Office installations, including msAccess runtimes
(msOffice installers insist upon 32-bits if there are any 32-bit Office components
installed)
3. Reboot
4. Install 64-bit Office including Outlook
To force this, you may need to specify a config.xml file
See the attached .xml and .bat files show examples on how to specify the bits
for the installation, as well as how to exclude specific Office applications like
Lync and Groove.
Note: these are examples to play with, not a full tutorial
5. Reboot.
6. Install iCloud, but do NOT enable any features yet
This includes Outlook/Calendar/Contacts integration in the final step of the
installation wizard.
7. Open iCloud.
8. Turn on Calendars and Contacts
9. Follow the steps in the wizard
10. If there's no error, go to step 12.
11. If there's an error, including any of the following, go to SOLUTION B.
- Setup can't continue because outlook isn't configured to have a default profile
- Incorrect username or password
- iCloud outlook repair required
12. If you open Outlook at the iCloud ribbon section shows on these ribbons,
click Refresh
- Home ribbon
- iCloud ribbon
13. If refresh works, celebrate, you're done!
14. If the iCloud ribbon sections don't show, continue.
15. Go to File -> Options -> Add-ins -> Manage: COM Add-ins -> Go...
16. If iCloud Outlook Add-in is available, but un-checked, check it.
17. If the iCloud Oudlook Add-in does not show, click Add... and pick it from:
%ProgramData%\Apple Inc\iCloud\Outlook\aplzod6432.dll
(generic path, should work)
C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod6432.dll
(typical path, might work)
18. Enable the iCloud Outlook Add-in
19. Re-start Outlook
20. If all works, now enable iCloud Photos, Drive, and other features
(waited until now for other features just in case we had to sign out of iCloud while
debugging, which removes all iCloud content and settings from the computer)
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SOLUTION B: 64-BIT OFFICE -- WITH ADDITIONAL FOLDER PERMISSIONS
This was required on a PC that just didn't want to cooperate.
It's not pretty, and requires admin privileges, some freeware, and some tech expertise. But it worked.
1. Go through steps 1-10 in Solution A
2. Install Nirsoft's Advanced Run utility and 7-zip multi-archive software, both are
non-adware freeware
3. Run Advanced Run
4. Choose 7-zip's file manager: 7zFM.exe for Program to Run
5. Run as... TrustedInstaller
6. Navigate to the iCloud master folder in %programFiles%\WindowsApps
As of the date of this post, with iCloud 15.0.215.0:
C:\Program Files\WindowsApps\
AppleInc.iCloud_15.0.215.0_x64__nzyj5cx40ttqa
7. Right-click on the iCloud folder and choose properties -> security -> advanced
8. Add localPC\Administrators to permissions, full control, for this folder, subfolder,
and files
9. Add the current user to permissions, full control, for this folder, subfolder, and files
Note: step 9 is required even if the current user is an admin. No idea why.
10. Apply
11. Close iCloud and reopen
12. Turn on Calendars and Contacts
13. Follow the steps in the wizard
14. This should now work, in which case go to step 12 in SOLUTION A above
If not...
15. Close iCloud
16. In the iCloud application subfolder, manually run iCloudOutlook64.msi
As of the date of this post, with iCloud 15.0.215.0:
C:\Program Files\WindowsApps\
AppleInc.iCloud_15.0.215.0_x64__nzyj5cx40ttqa\
iCloud\iCloudOutlook64.msi
17. Run iCloud again
18. Turn on Calendars and Contacts
19. Follow the steps in the wizard
20. This should now work, in which case go to step 12 in SOLUTION A above
If not... I really have no idea
GOOD LUCK!
- Open any Office application (e.g., Word, Excel).
Go to File > Account > About Word/Excel.
Look for the version details to see if it's 32-bit or 64-bit.- It‘s 64-Bit
- So good.
Jackmin wrote:
So good.Thanks! I tried for weeks to make it work with 32-bit Outlook, after already having spent several days each year on ever-changing workarounds, but iCloud 15 just refused to work outside of 64 bits.
Even then I had to monkey with the installation on two computers, including the odd WindowsApps permissions in solution B. Thankfully I haven't had to touch it since then, so my fingers are crossed that this will just work moving forward. Updating the workarounds once or twice a year was getting very tiring.
- Hello everyone
I was sent to this forum thread today by Apple second level support because they couldn't help me with the problem.
Unfortunately, I have the same issue: when trying to start iCloud sync, iCloud claims “username and password are incorrect”.
Tried everything with Apple Support. Icloud completely uninstalled, reinstalled. Even set up a new Windwos user with a new Office 365 installation. Always with the same result. When I try to install an old iCloud version, I get the error message that an installation from the MS Store is already running on the computer. (after completely uninstalling the iCloud 15 version, of course). In other words, no older iCloud version can be installed on my Windows 11 computer either. A complete disaster!
What I have noticed is that the new iCloud version 15 can be installed. However, no iCloud add-in can be found in Outlook itself. It looks like Outlook doesn't allow the iCloud add-in to be installed at all.
If anyone has a current workaround on how to get this working, I would be incredibly grateful!
(I've struggled with these synchronization problems so many times, if someone paid me for my working hours, I could retire tomorrow...)
Tomspumpel wrote:
If anyone has a current workaround on how to get this working, I would be incredibly grateful!Have you tried the steps in solutions A and B above? It sounds like your installation may be working in general, but then doesn't finish with the outlook add-in. You can manually add the add-in by following steps 15-onward in solution A. Or, if the aplzod6432.dll file isn't present to add, by following the steps in solution B.
I understand there are a lot of steps and the solutions are a bit tech-y, but they should do the trick if iCloud is working but the add-in isn't present. A system admin or a Geek Squad / Staples tech should be able to take care of it if you're not super tech-oriented. I wish it were easier, but that's not up to me.
(I've struggled with these synchronization problems so many times, if someone paid me for my working hours, I could retire tomorrow...)Ha! I am definitely in the same boat. Perhaps the most satisfying development is having Apple send someone here (thanks for sharing that), and that's a scant reward for all the time it has taken.
Many thanks for the kind offer of help, but I'm giving up. It seems that I am simply not technically skilled enough to solve this problem myself. And I simply don't have the time to delve so deeply into it and end up failing again. I have to look for another solution. In case a Microsoft supporter wants to access my computer remotely to take care of the problem: Anytime, just contact me out there!
