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Windows 10 install fails
I have a windows pc which originally had 8.1 installed and later upgraded to 10. Recently I was forced to restore it to it original factory settings, 8.1. I am trying to upgrade it to 10. I used th...
- I was able to get ahold of a Microsoft support person. After a chat he had me download an older version of Windows 10 install and it worked.
Thank you for all your support. It was gratefully appreciated.
Hi Richard2085
Thanks for sharing the logs. I have reviewed the system generated comprehensive logs file and some warnings, please do the below steps and run setup again:
- Uninstall Norton 360 and reinstall after you have successfully upgraded to Windows 10.
- Disconnect the computer from the network while performing the upgrade.
- Delete the $WINDOWS.~BT from the system drive.
- Delete the previous installation logs and temp files by executing the below lines in cmd (Elevated mode).
del %systemdrive%\Windows\memory.dmp
del %systemdrive%Windows\setupapi.log
del %systemdrive%\Windows\inf\setupapi.app.log
del %systemdrive%\Windows\inf\setupapi.dev.log
del %systemdrive%\Windows\panther\miglog.xml
del %systemdrive%\Windows\panther\PreGatherPnPList.log
del %systemdrive%\Windows\panther\PostApplyPnPList.log
del %systemdrive%\Windows\panther\setupact.log
del %systemdrive%\Windows\panther\setuperr.log
Please do not hesitate to share the feedback for further assistance, I will welcome the questions you may have.
I performed the steps outlined. The first 7 file were not found, the last two were deleted.
The setup again failed at 73%.
The setup again failed at 73%.