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mrkitty's avatar
mrkitty
Copper Contributor
Oct 13, 2021

Slow print, many failed print jobs.

Hi So we have been using Universal Print for a few months with varied results. It sort of works, but to many times we see that printjobs can take several minutes, and often print jobs fails. Stran...
Erik_Schuiling's avatar
Erik_Schuiling
Copper Contributor
Nov 02, 2021

Saurabh_Bansal 

we had raised a support request and Microsoft confirmed there was a performance issue.

We created now multiple print queues to speed up the process.

radwan's avatar
radwan
Copper Contributor
Feb 15, 2022
I can only confirm the problems with the speed of the MUP. We have several customer installations with the MUP and with all installations it takes between 3-5 minutes for a normal print job (1-3 pages) until the print job is available. Since we always have uniFLOW behind the MUP as a FolowMe solution, the users hardly notice this problem, but the problem is definitely present and has nothing to do with the speed of the connection to the cloud. We would be very grateful for any ideas that could contribute to the solution.
  • mrkitty's avatar
    mrkitty
    Copper Contributor
    Feb 15, 2022
    We haven´t had any issues since November 2021. Neither Microsoft or myself ever found the reason for the slow prints and failing print jobs, but for some reason, it just started working and has so ever since.
    • Saurabh_Bansal's avatar
      Saurabh_Bansal
      Icon for Microsoft rankMicrosoft
      Feb 15, 2022

      radwan - Seems like the problem you are seeing is specific to Uniflow Online - is that correct? We will follow-up with Uniflow team to identify and address the problem.

       

      mrkitty - Glad to hear that print latencies look better now. Sometimes it could be due to resources on the connector or printer specific driver being used on the connector. Our team has also spent considerable platform-wide effort over last months to make the performance better.

      If you notice an issue again, please reach out to Microsoft Support.

      • radwan's avatar
        radwan
        Copper Contributor
        Feb 16, 2022

        Saurabh_Bansal 

        Thanks for the quick reply, it was definitely faster than the reply to the support ticket :smile:. 

        Yes, we are talking about uniFLOW online. And we do not have a print server or MUP connector in use, but the users print directly from the client to the MUP. And all users print to the same MUP, because the printer-user assignment happens later in uniFLOW online (uFo). And here, in my opinion, the MUP is somewhat overwhelmed when we are talking about several hundred users and more than 50 printers.

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