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Ricoh Devices - Cannot MS UP and PrintUp after wake?
Greetings,
We have configured a few (3) of our Ricoh devices for MS Universal Print. Printing works OK. The next day after returning to the office - if we print - the print job fails to output on the printer. When I check the Print Up app on the device - it doesn't show as active. I log in to the device MOP as admin - open the Print Up app - and all is good. We can print again. That is, until the next day. The device does sleep after a period of time. Ricoh support has disabled the hard sleep.
Is this a common problem? Anyone have a solution that we might try.
I appreciate any help.
- Ricoh-USA plans to release the updated version of the PrintUP application by end of July. It is expected to resolve this issue. Please try when it becomes available.
Thank you.
5 Replies
I just started rolling out Universal print and was seeing the same problem, it is possible to disable energy saving mode on the Ricoh printers that is working for most of the printers in the environment
- Ricoh-USA plans to release the updated version of the PrintUP application by end of July. It is expected to resolve this issue. Please try when it becomes available.
Thank you.- I'm still seeing this issue even after updating the PrintUP application. After the update, it seems to not be as frequent, but we still have to power cycle the printer in order for it to show as active in the universal print portal. This will happen a couple of times a month. Floyds_on_Greenwood
- Which devices have this issue ? Can you please specify device models ?
