Forum Discussion

Copper Contributor

Sep 07, 2020

Printers being mapped are set to 'letter'

Hi all, Is there a way to force a client's printers to be mapped with default A4 paper type? Most printers this is not an issue, but some it is it seems. Printers complain when receiving a j...

Philip_Demaree

Former Employee

Mar 29, 2021

But what you are seeing is that the user always has "Letter" as the default size, and they have to manually change it to A4 to print correctly, correct? Let me know when you have opened a case and I will assist the engineer with the issue.

Phil

KurtJc

Copper Contributor

Mar 30, 2021

Philip_Demaree

That is correct, some printers have no issue whatsoever which format is set as default (ea Lexmark) but others, like Canon (90% of our MFP's) will get an error and will not print. I can ask our Canon technicians to accept the jobs and simply print them but that is not a long term solution, and has to be configured on all of them.

I would expect the printer being mapped as A4 when in GUI I selected Belgium as my region tbh.

About the ticket, as per tradition every time we encounter I have issues opening a ticket as we've changed partner for creating tickets after the last issues (It's coming I promise)

KurtJc
Copper Contributor
Mar 31, 2021
Philip_Demaree

Hi Phil,

Just performed the test you asked for, deleted the pdf printer, I deleted the foxit one too.. system locale is English US, Gui says Belgium. Printer maps as letter.

I'm closing in on the creation of a ticket..

KR,
Kurt
Philip_Demaree
Former Employee
Mar 30, 2021
Hi Kurt - Can you try something just to confirm? If you delete the "Microsoft Print to PDF" printer, then log off and back on again, do the printers start using "A4"? that would confirm that you are hitting the issue I think you are hitting, and not something else. If you need to re-install it, use the Add Programs - Turn on Windows Features to re-add the printer.