Forum Discussion

Copper Contributor

Oct 18, 2021

Solved

Teams Webinar Confirmation Emails Not Sending

Hello!

I'm trying to setup a Webinar for my company and several people have registered for the webinar, but no one has received a confirmation email with the calendar invite/join now link.

Has anyone else been dealing with this issue? I'm unsure how to fix at this time.

BryanNyce
Jan 14, 2022
We have identified the root cause and rolled back the offending code. It will take some time to clear out the backlog of emails, but they will send. No action required on your part.

32 Replies

BryanNyce
Microsoft
Oct 19, 2021
We had an incident around this yesterday, but it should be resolved now.
- CCoelho
  Copper Contributor
  Mar 04, 2024
  Hello, BryanNyce . I am hosting a webinar next week and one of the participants e-mailed me saying he didn't receive a confirmation e-mail. He checked junk and spam mailboxes. Can you please help?
- Noor2015
  Copper Contributor
  May 22, 2022
  We too are facing a similar issue. Any solution to fix this?
  - Therese_Solimeno
    Moderator
    May 22, 2022
    Hi Noor2015 Does this help? https://answers.microsoft.com/en-us/msteams/forum/all/email-notification-after-registration-for-a/c6a305bc-9c96-4ae9-85b0-a6e947bba210
- Tracy van der Schyff
  MVP
  Jan 14, 2022
  Yup same issue this side?
  - BryanNyce
    Microsoft
    Jan 14, 2022
    Hi - the service team is investigating this issue.