Forum Discussion
Lycius
Jan 31, 2022Copper Contributor
Unable to reach app - Adaptive Cards
I've written some adaptive cards to track employee responses to tasks. The adaptive card comes from the power automate 'Post an adaptive card and wait for a response' flow. My card has a single but...
Lycius
Feb 10, 2022Copper Contributor
Prasad_Das-MSFT
As I said, it's intermittent, it happened again at 10:24 and 10:30 AM this morning but worked with the previous 9 cards. As the problem is intermittent is there some way to review logs or information on my end and note when it occurs so I can send the logs to you? I had originally thought it had something to do with replying then processing the card but that's not always the case. (The first example is missing the error because it only displays once and if you leave and return the button is just dead without the error appearing again when you click on it.)
Prasad_Das-MSFT
Microsoft
Feb 11, 2022Lycius -Could you please check the behaviour in Teams web client and if possible please share console logs?
- Prasad_Das-MSFTMar 17, 2022
Microsoft
Lycius - Engineering team is not able to reproduce this. Please use dev tools for Desktop(DevTools for Microsoft Teams tabs - Teams | Microsoft Docs ) to capture and generate a har file What Is a HAR File? - KeyCDN Support or fiddler to capture a network trace. Create a Session Archive Zip (SAZ) Traffic Archive | Fiddler Classic (telerik.com)
DevTools now accessible from the Microsoft Teams Desktop Client
- LyciusMar 16, 2022Copper Contributor
It's reproduceable but only on the Desktop Application. Here's one from today.
I could provide the logs I previously provided in an ETL format or generate new ones if that would help but no browser traffic history would show the issue unless somehow the Teams Desktop application transmits it's data through the browser but I highly doubt that is the case or I wouldn't be having this problem.
I'm unsure of what else I could provide that would be relevant to the issue at hand. - Prasad_Das-MSFTMar 15, 2022
Microsoft
Lycius - If your issue is resolved/not repro-able, shall we close this instance?
- LyciusMar 14, 2022Copper Contributor
Not yet. The web version also doesn't seem to reproduce the issue. I suspect it's a network issue as well since the web client probably goes through 80.
- Prasad_Das-MSFTMar 14, 2022
Microsoft
Lycius - Did you get any chance to check the issue and share logs?
- LyciusFeb 23, 2022Copper ContributorBoth of those cases would not display the issue at hand as I have yet to reproduce the issue in the web version so I'll need a couple of days to try and reproduce it again. I may be able to save the event viewer data in the old event file type if needed as well. (ETL files)
- Prasad_Das-MSFTFeb 23, 2022
Microsoft
Lycius -Engineering team is having trouble interpreting this event viewer. Could you please use edge/chrome dev tools to capture and generate a har file What Is a HAR File? - KeyCDN Support or fiddler to capture a network trace? Create a Session Archive Zip (SAZ) Traffic Archive | Fiddler Classic (telerik.com)
- LyciusFeb 18, 2022Copper Contributor
Prasad_Das-MSFT Here is a 3 minute trace leading up to this failed event. The error isn't shown as it goes away if I switch teams but the card has not updated after the follow up for the flow left the reply.
- LyciusFeb 17, 2022Copper Contributor
Prasad_Das-MSFT
Sure, it may take a couple days as I'll need to have it reoccur. I also haven't seen it occur with the web version which makes me think it might be a network issue as well. - Prasad_Das-MSFTFeb 16, 2022
Microsoft
Lycius -Could you please share a network trace from an attempt to click on the button?
- Prasad_Das-MSFTFeb 15, 2022
Microsoft
Lycius - Although we are still not able to repro the issue, we have raised a bug for this and engineering team is looking into it.
We will inform you once we get any update. Thanks!Thanks,
Prasad Das
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- LyciusFeb 14, 2022Copper Contributor
Prasad_Das-MSFT
This is the PA overview and the log from the "Post an Adaptive Card and wait for a response" portion of the 9:45:54 AM one from above, they aren't failing. At this point, I don't know where a log showing the actual error would be. If you have any suggestions of additional things I can provide please let me know.{ "responseTime": "2022-02-10T16:24:42.2140241Z", "responder": { "objectId": "4a58e735-22a1-4009-a8e9-4826c679b9a6", "tenantId": "fef7b581-dfeb-4de7-a544-9800421ba919", "email": "Email address removed", "userPrincipalName": "Email address removed", "displayName": "User Removed" }, "submitActionId": "butSubmit", "messageId": "1644507957204", "messageLink": "https://teams.microsoft.com/l/message/19:e605852af55c48b5be7f00cb2ff61930@thread.tacv2/1644507957204" }
- Prasad_Das-MSFTFeb 14, 2022
Microsoft
Lycius -Yes ,If you can send Power Automate run logs, that will be more insightful
- LyciusFeb 11, 2022Copper Contributor
Prasad_Das-MSFT This has the logs from the last day and a bit, as mentioned before the errors occurred close to 10:24 and 10:30 AM my time. (GMT -6 Saskatchewan)
I will test the web client over the next few business days with the hope of either not running into the issue or encountering it again. (If it's an issue specific to the desktop app at least we narrow it down.)
Would logs from Power Automate be of any use for the runs containing the cards that have the error in Teams?