Forum Discussion
donkos
Sep 20, 2021Copper Contributor
Error with Teams Apps login
About 10% of our users are unable to log into our app from the Teams Windows Client. This does not occur on the Macintosh, IOS or Android. When they attempt to log in, they are presented with a...
HunaidHanfee-MSFT
Microsoft
Sep 27, 2021There's already a bug in our backlog related to `microsoftTeams.authentication.authenticate()` and `microsoftTeams.authentication.notifySuccess()`. That is happening only for Teams desktop. Could you check if you are getting error such as CancelledByUser or other?
donkos
Sep 27, 2021Copper Contributor
Yes, we are getting cancelled by user even though the user took no action. We can also confirm that this is related to Teams desktop only. Web, IOS and Android all work fine.
- donkos425Nov 23, 2021Copper ContributorThe summary is excellent. Thank you. We will track via the GitHub
- HunaidHanfee-MSFTNov 23, 2021
Microsoft
KimvdM donkos425 - we have got the update from engineering team on this thread -
https://github.com/OfficeDev/microsoft-teams-library-js/issues/629#issuecomment-975926875
Please have look.
It would be better if you start tracking there of updates. - KimvdMNov 22, 2021Copper ContributorI faced exactly the same issue. I would like to be updated when there are any solutions for this, because this login issue is a big issue for our customers as well.
- HunaidHanfee-MSFTOct 18, 2021
Microsoft
Sure. - KenCrestOct 14, 2021Copper Contributor
The customer has a Microsoft Senior Customer Success Account Manager that is requesting the case# so that they can review it on behalf of the customer/organization. Could you kindly reach out to Ed Capko with the internal case# for this bug? Thank you so much.
Ed CapkoSenior Customer Success Account Manager
UC number: 604-693-7873 (calls office and cell)
- donkos425Oct 13, 2021Copper Contributor
HunaidHanfee-MSFT - one thing we are seeing is that the users that can't log in tend to have their devices hybrid joined to AAD. Again, this only affects Teams Windows Desktop App.
- HunaidHanfee-MSFTOct 12, 2021
Microsoft
Thank you KenCrest, The bug is internal and it doesn't have publicly accessible URL. For the updates I will let you know. Also, I will share the findings shared by you and other community member with the concerned team. - KenCrestOct 11, 2021Copper Contributor
Thank you for keeping us posted. We greatly appreciate that. Our engineer will be posting the findings that we are seeing to assist you with this bug. In the meantime, could you send me the Microsoft ticket# for this bug? We are being asked by our customer who is being impacted by this problem.
Thank you!
Ken
- HunaidHanfee-MSFTOct 08, 2021
Microsoft
Sorry, I don't have an ETA to share. Concerned team is looking into it. Issue is not faced by everyone and it is hard to repro the issue and see the actual cause. I will let you know as soon as I got any update.
Thanks
Hunaid - KenCrestOct 08, 2021Copper Contributor
Hello, just wanted to check in to see if there are any updates on a resolution for this bug that has been raised. Any ETA perhaps? Thank you so much for the feedback.
Much appreciated,
Ken
- HunaidHanfee-MSFTSep 27, 2021
Microsoft
donkos -
Thanks for the quick reply, we already have a bug raised for this. Concerned team is looking into it. I will let you know the updates.
Thanks,
Hunaid Hanfee
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