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Aventador06's avatar
Aventador06
Copper Contributor
Jul 16, 2021

Failed to get update (Site_xxxxxx) Article Id, error = 0x87d00215

Hi everyone,
Can someone help me troubleshooting this issue I have on some computers?
The computers are receiving updates, downloading them in the ccmcache directory but they are stuck on Waiting to install....
I've made sure there's no maintenance window applied to them.

The only error I found that could be related to this behavior is in the UpdatesDeployment.log :
Failed to get update (Site_AFC258FD-A9C1-4A41-88AF-C333757158AE/SUM_41ea1598-bcd2-45b8-990c-e1b92984c0c3) Article Id, error = 0x87d00215
 
These computers are running AOVPN in a boundary that's configured like every other boundary.
When it comes back in the office, the computer's behavior doesn't change.
I've been searching for a few days now and I'm obviously missing a detail but I cannot see it.
 
Thanks for your help.

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