Forum Discussion
Surface Hub Creators Edition - error retrieving scheduled meetings
I just installed Creators Edition. When I sign in with my credentials I'm getting a message "There was an error retrieving your scheduled meetings.". I can see my recent files, and the Surface Hub is able to get the resource calendar meetings. Is anyone else seeing this issue?
34 Replies
Believe or not but this issue still showing 🙂 and we are in 2023, the environment is Hybrid. exchange is on-primase and synced with Azure. I have tried to sign in with pure cloud account and still face the same issue. this issue happening after I reset the device, We are using S2, maybe most of you facing this issue with S1.
- cezarcretu
Microsoft
Hello Abdul_Mohammed,
While the symptom is similar, the issue should be different. I suggest opening a support ticket here to get help with this issue.
Thank you,
Cezar
Cezar Cretu, Thanks for your reply, Issue has been resolved after updating the OS. however, the issue i am still having is cannot fetching the contact. please check attachment for picture, I have added the device to MDM. any ideas?
After contacting Microsoft, they have made me aware that this is a known bug and a update to resolve this should be expected by mid-September.
There is a workaround that involves changing the language setting to US English from UK English. I have tested this and can confirm this works.
This can be changed by going to Settings -> Time and Language -> Region and language. Underneath Language delete UK English and add US English.
- I can confirm this fixes the issue.
My Hub was set to English (Australian), and I found that setting "English (US)" as the default language followed by a reboot got it working.
Although I didn't need to remove English (Australian).Are your mailboxes hosted in Exchange on premise or in Exchange Online?
I contacted Microsoft Support on this issue. We were able to resolve it by using a provisioning package to install our root certificates rather than using the certificates tab in the Settings area. I was told that the device only uses the certificates from the certificates tab while doing user-level operations.
Are your mailboxes hosted in Exchange on premise or in Exchange Online?
- Hmm similar issue here as well. Has anyone managed to sign in at all? Seems a bit odd to roll out such a big change and for it to not work! – If we sign in using our first.last@domain.etc we get re-directed to our ADFS sign in, but when we sign in, we get the error “Something Went Wrong – We weren’t able to register your device and add your account to Windows. Your access to org resources may be limited”. Once we clear that message we can see some ‘Recent Files’ but we are unable to open them. What are the pre-reqs for this functionality? Also, for some reason we keep getting the Chime notification 'There's no internet connection./ Please contact you support person for help.' which is false because Edge can access the internet without issue.... Anyone else also got this issue?
I am also expereicning the really annoying issue of "No Internet Connection" although access i fine. Assuming this is a bug?
So folks
I got news for this Issues. Microsoft engenieers works hard to make a fix.
but i got also a workaround from Microsoft engenieers, whitch have works for our Surface HUB - okay we only have one of them..
If you make a complet factory reset (needs since the creators update only 1-2h) all functionality of the hub will restore and you are able to open your last files without problems.
Hi,
I have the same issue.
The account is on Exchange Online and Skype for Business Online, with E5 license
Hans
Same Issue here...
Calendar meetings and recent file are displayed well, but i can't open the files. allways the hub or the app ask again for my credential and after it tell me the file are locked, in work or i haven't the access rights...
- Nydia Cavazos
Hi Ralph,
please contact our Surface Hub support engineers, they will be able to diagnose and triage your issue.
Nydia
I am also seeing the same message. Anyone from Microsoft here in Community comment on this?
- Nydia Cavazos
Hi Darwin, please contact us directly using our Customer Support numbers and the team will be able to look at your case and provide assistancce.
We can see the recent files, we just get an error in the meetings section. I submitted a case for this and I was informed that the meetings will only display for users who have mailboxes homed on Exchange Online. It does not work for mailboxes homed on premise.
I asked for on prem mailboxes to be added to a future update.
Regarding the original issue - meetings not showing for mailboxes hosted on premise - if you're an on premise Exchange shop with no short term plans to move to Exchange Online, please consider submitting a feature request with your Microsoft representative to either add this functionality or provide an option to keep the sign in button on the home screen while independently hiding the user calendar or files sections.
David Phillips We have created this Case (2106230040000154 )with Surface hub Support Teams for a few months now.
If this is a known issue, why take this long to find the solution?
I have sent SH logs many times and still no answer?
- Nydia Cavazos
Hi David! Thank you for sharing your resolution with the rest of the community. Always the best path to find out about new issues where the community hasn't had a ton of experience with is by calling Customer Support.
That's where I got the answer - but I always tend to ask the community first before burning Premier hours...
Same error appears when using Exchange Online also...
Yes, we're also seeing the same error. Beginning to wonder if it was just us, but by the sounds of it it's a larger issue beyond our config.
Just applied the latest updates release the past week, still no change.I am having the same issue. I also get the error below that says that there wan an error retrieving my recent files.
