Forum Discussion
Scomom55
Nov 30, 2024Copper Contributor
Surface Pro 7 & 8 Suddenly Not Loading Certain Websites and Apps
I moved to a new house and have all the same routers and services. After being here almost 2 weeks, both my Surface Pro 7 & Surface Pro 8 suddenly quit loading certain websites and apps. First noticed Twitter, then Amazon, speed test sites, etc on my Pro 8. Any app that requires internet access won't load. The device always shows that the device is connected to the internet. My email, calendar and some other sites load fine. I went through every diagnostic with a MS agent online and he finally gave up and considered it a hardware issue. The device was under warranty and so I shipped it in for service.
I have a Pro 7 also, so I just began to use it. It was fine for about a day, then the same thing started happening. We have changed DNS services, gone through Surface Diagnostic Tool, updated, etc. Every other device in the house is working fine but the Surface devices. I finally got the idea to tether to my phone...and everything works!! So, if I get off of the internet in the house (which it has worked flawlessly with for 2 1/2 yrs) and tether to an outside source, it works fine. It has to be something peculiar to Surface devices. Anyone have any ideas?
- Scomom55Copper Contributor
Since the last update that the problem had resolved itself, after about a week, it returned. No settings were changed at all. This is exhausting. Would appreciate any ideas.
- Scomom55Copper Contributor
This is my post and wanted to update it, but also want to leave it out there in case it returns. So...
As quickly as this started, it suddenly stopped yesterday afternoon...so lasted less than a week. Began out of nowhere and ended just as weird. I turned on my device for the first time yesterday mid afternoon, and decided to check to see if everything was still the same, and suddenly, Twitter loaded, then Yahoo loaded...and everything else that was not loading suddenly started.
I'm pretty happy, but I'd still like to get people's thoughts about how this could happen...what exactly it might have been. We have 2 desktops, a laptop, 2 Surface Pros and a Surface Go in the house. The only devices affected were the 2 Surface Pros...a 7 and an 8.