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EricS520's avatar
EricS520
Copper Contributor
Oct 05, 2024

Surface Dock 2 stopped recognizing external displays

Hey everyone,

 

I've had a Surface Pro 9 with a Surface Dock 2 for a couple of months now with 2 Dell U2723QE monitors connected via USB C. This setup was working great up until this morning where the 2 displays suddenly stopped working. After some messing around, I was able to narrow it down to an issue with the dock because if I connect the monitors to the surface directly they work fine again. I went through the suggestions on this Microsoft troubleshooting site, tried updating drivers on the graphics card and dock, doing all Windows updates and clearing the display cache, but haven't had any luck yet.

 

It could just be a bad dock I suppose and I need to get a warranty claim setup, but it just seems strange that it happened so suddenly.

 

If anyone has any ideas or suggestions, they'd be super appreciated. Thanks!

  • KenG's avatar
    KenG
    Copper Contributor

    I haven't solved it yet, but I am experiencing the same issue, in that my Surface Dock 2 is not recognizing external displays. I am currently using a Surface Pro 6 with the Dock 2, and the two external monitors are an Arzopa and Corprit, both vintage 2022 (that is, they are not 4K 60Hz).

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