Forum Discussion
WMV File not Uploading
I have tried several times to upload a WMV file which was recorded by a Polycom RSS4000. The WMV file continually fails but a MP4 file has had better success.
The file format is a 1280x720p 30fps format recorded at 1280kbps. Audio is 64kbps 48Khz stereo. File size 426MB. Date of upload was 8/9 and 8/10 2017. file name includes .wmv and is less than 26 characters with alpha only text.
Audio Codec: Windows Media Audio V8
Video codec is not showing in the Windows Media Player properties but the file format is a .wmv file and plays back fine in Windows Media Player. Are there limitations to older WMV codecs?
I am also having this problem. When I upload the video it errors out during processing. "There was an unexpected failure while processing the file. Please delete and try again later". I have tried with several different videos and used Chrome and IE with the same result.
My error code is (Error code 0x20400003). This is the message that comes up:
And when i try to contact support, this comes up:
Anybody having the same problem?
- i have the same problem too
