Forum Discussion
Max Donner
Jun 12, 2018Brass Contributor
stuck at 0% processing
Uploaded to Stream an MP4 video created in Skype for Business, size about 146MB, length about 40 minutes, upload was successful but processing did not proceed beyond 0% after a long wait/leaving to d...
- Jun 12, 2018
That seems a bit longer than normal, but not outside the realm of possblity, depending on how much other traffic is going in the data center you are connected to.
Max Donner
Brass Contributor
I haven't heard of any more trouble from the end-user, so we'll mark this "resolved". If it happens again, I'll tag you to further troubleshoot. Thanks again for your fast assistance Marc.
Max
Max
jorbje
Mar 15, 2019Brass Contributor
I also have this problem. Sometimes the process starts after uploading. Other times it will never start, not even after several hours. I uploaded a bunch of videos last night. This morning they are still 0% processed. I have to delete them and upload again. That usually helps.
- Phil LewisMar 28, 2019Copper Contributor
jorbje I am having this problem - I uploaded 1 and it processed normally. I uploaded 4 in a row without waiting, and they all stayed at 0% for hours. So I deleted all four and re-uploaded one. It is still stuck at 0%.