Forum Discussion

Copper Contributor

Nov 21, 2018

No Live event option under Create

Under Admin Settings>Administrators I am setup as a current administrator and under Admin Settings > Live Events (preview) I am setup to create a live preview But I do not get a Live Event...

Cathi69

Copper Contributor

Nov 21, 2018

In MS Teams I also don't get the option New Live Event just New Meeting?

Kind Regards Cathi

Marc Mroz

Microsoft

Nov 21, 2018

Cathi69 - Can you try logging out of Stream and back in again? If that doesn't work please open up a support ticket so we can have someone get your session ID and investigate deeper. If that's the right user listed in the Admin setting then you should have access to create a live event.

I'll go see if I can repro this issue on a test tenant or not myself as well.

Cathi69
Copper Contributor
Nov 21, 2018
Quick question how do I open a support ticket? Sorry to be a pain
Cathi69
Copper Contributor
Nov 21, 2018
Thanks Marc logged and out and no difference so I will open a support ticket - thanks!
- Cathi69
  Copper Contributor
  Nov 21, 2018
  It's OK found it!!
Marc Mroz
Microsoft
Nov 21, 2018
Sorry no luck, I can't reproduce the issue on my test tenant in production. It works as you expected. Please work with support to get a ticket opened and info needed for deeper debugging. Sorry!