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Cathi69's avatar
Cathi69
Copper Contributor
Nov 21, 2018

No Live event option under Create

Under Admin Settings>Administrators I am setup as a current administrator and under Admin Settings > Live Events (preview) I am setup to create a live preview

But I do not get a Live Event option under Create?

Can anyone help? Thanks in advance

  • gory_gory's avatar
    gory_gory
    Copper Contributor
    Apr 03, 2020

    Cathi69 

     

    well, we know that for do make live event, the user must comply with licenses (E1,E3...), but if yet go on the problem, you first one must do is configured lenguage and time zone of account on outlook.office.com. Then refresh you browser and ready.

     

     

  • Cathi69's avatar
    Cathi69
    Copper Contributor
    Nov 21, 2018
    The final answer from Microsoft was: James (Microsoft) Wednesday, November 21, 2018 7:32 PM GMT Hello Cathi, I've determined that the Live events are only available for some particular licenses, the list is available on this site: https://docs.microsoft.com/en-us/stream/live-event-overview Create live events in Microsoft Stream1 Enterprise (E1, E3, E5), Education (A3, A5) Create live events in Microsoft 365 (Teams and/or Yammer with external encoder)2 Enterprise (E3, E5)11 The Microsoft Stream admin must grant permissions to create live events 2 You must be a group owner to create a live event in Yammer This is the summary of the things you're trying to do with Stream right now. You should be able to get a 30 day trial of E3 or E5 if you want to give it a go before you put money into it. Cheers, James Office 365 Support
      • Cathi69's avatar
        Cathi69
        Copper Contributor
        Nov 22, 2018

        Hi Marc, I have business premium so hopefully they will make Live Events part of business premium. Cheers Cathi 

  • Deleted's avatar
    Deleted
    Nov 21, 2018

    That is strange, Did you also try to start a live event from Microsoft Teams for example? if it is not working i would suggest to create a service request.

    • Cathi69's avatar
      Cathi69
      Copper Contributor
      Nov 21, 2018

      In MS Teams I also don't get the option New Live Event just New Meeting?

      Kind Regards Cathi 

      • Marc Mroz's avatar
        Marc Mroz
        Icon for Microsoft rankMicrosoft
        Nov 21, 2018

        Cathi69 - Can you try logging out of Stream and back in again? If that doesn't work please open up a support ticket so we can have someone get your session ID and investigate deeper. If that's the right user listed in the Admin setting then you should have access to create a live event. 

         

        I'll go see if I can repro this issue on a test tenant or not myself as well.

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