Forum Discussion
descapa_msft
Microsoft
Aug 27, 2020Changes to Teams meeting recordings for EDU A1 & “Recording failed to upload to Stream” error
Hello everyone - I wanted to post a note about a change for Microsoft 365 Education A1 customers which went into effect this week. This message was posted on the M365 Admin Message Center back o...
Joao_Sayd
Aug 27, 2020Copper Contributor
Yes, i see the download button. But when i make the download, the file has 0kb or other little size not compatible with video files. It doesn't even open in video player.
I'm sending the screenshot.
By the way, I chose to receive an email when you answer me here, but it dindn't arrive.
I'm sending the screenshot.
By the way, I chose to receive an email when you answer me here, but it dindn't arrive.
descapa_msft
Microsoft
Aug 29, 2020Joao_Sayd I am sorry to see this, I once had an earlier issue like this and I had to check both of the files, see how in the chat there were two recordings in there, I think that indicated something happened on with the recording.
I would recommend working to open a support ticket so the Teams folks could look into this. The meeting recordings are generated and stored by Teams, Stream only received a well-formed video file, in your example it looks like the file is still in Teams. I would open a support requests to them please. Hope this helps.