Forum Discussion
Ava 970 Farrugia
Aug 13, 2017Copper Contributor
Cant upload files, files dont work, cant contact customer service?
https://web.microsoftstream.com/video/3bd365b9-75eb-47e8-bba7-610ae69fad59?list=trending
whenver i try to watch a video , it wont let me watch it, and says there is a problem, when nothing is wrong with the file. plus, when i try to upload something from my ipad, it says that the video is taking longer than usual, and fails to upload. when i try to contact customer support, this comes up.:
- Vishal Sood
Microsoft
We'll look at this. If you can share one of your sessionID with us that'd help us. You can go to "?" in the header and click on "About Microsoft Stream". There is a session ID there. cc:
- Ava 970 FarrugiaCopper Contributor
My current session id is 59ee4338-9070-4c91-9e36-f1212d9a4f48
- Vishal Sood
Microsoft
- Ava 970 FarrugiaCopper ContributorYes. Mobile devices too.
- Ava 970 FarrugiaCopper Contributor
and whe you click on that link, it says that there is something wrong with the video
- Ava 970 FarrugiaCopper Contributor
I cant even upload the supported file types.
Adding Marc Mroz....by the way: are you experiencing these problems when accessing to the video from a browser in a PC?
- Ava 970 FarrugiaCopper Contributor
Yes. and mobile phones and tablets wont work too!