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PBeiler1's avatar
PBeiler1
Steel Contributor
May 26, 2017

Data File cannot be configured SkypeForBusiness/Outlook

Anyone else seeing this?  I'm getting error message ... Your Outlook Data file cannot be configured. c:users\p.....\AppData\local\Microsoft\outlook\p....r.nst.  

 

This started right after the upgrade to Office 365 ProPlus, Insider Slow 1705 8201.2025, on 5/24.  

 

This occurs when ... Skype For Business is running.  Outlook on the desktop is not running.  As soon as I launch Office on the desktop (and keep it running), the errors stop.  When outlook is stopped, the errors start again.  The errors occur about every 1 minute or less.    

  • Steve Wierenga's avatar
    Steve Wierenga
    Copper Contributor

    I have the same issue in Windows 7 64 with O365 version 1705.  The only way I found to alleviate the issue with this version is to disable cached exchange mode in Outlook.  However, this makes Outlook slow.  I am rolling back office to 1704 with:

    C:\Program Files\Common Files\Microsoft Shared\ClickToRun>officec2rclient.exe /u
    pdate user updatetoversion=16.0.8067.2115

     

    The rollback processed without error after closing Outlook and Skype.  I reenabled cached exchange mode in Outlook and so far, it seems to have resolved the issue.  

    • PBeiler1's avatar
      PBeiler1
      Steel Contributor

      Yes, I'm hoping for a fix from Microsoft.  However, this also prompts me to use Skype for Business in the browser.  I'm probably one of the few that use the browser for my Office365 email.  And it is my job to stay in touch with all the options.

       

      Interesting comment on the email ... I started using the browser for O365 email so I would understand it and could support it, and discovered I like it better.  There are a few things for which I switch to Outlook-on-the-desktop, but that occurs maybe once every 2 weeks.  

      • Lubo Galabov's avatar
        Lubo Galabov
        Copper Contributor

        I am planing to roll back to 1704. So far we have only issues with 1705, mostly WIndows 7 machines. 

  • This problem appeared in my organization when updating to the version of O365 that you indicate. In my case, we did report with MS and they confirmed to me that this update has had several reports of failures so they have blocked it in its distribution. The suggestion that the own MS gave me was to reinstall the version of office 2016 in a "current channel".

    • Freddy Schär's avatar
      Freddy Schär
      Copper Contributor
      However,
      this bug still persists. Printing a Contact Memo Sheet. Text way to small and tiny. I tried to adjust the Font size. No success. On all PCs with Office Build 8201.2025 Insider Slow and Office Build 8201.2064 Insider Slow the same issue.

      I've got a message from the Office Insider Team. The confirmed this issue and are working on a solution.

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