Forum Discussion

Copper Contributor

Aug 10, 2023

Files getting classified in syntex training files but not in SharePoint library

Hi, I'm having some trouble with some files in SharePoint not getting classified, with some appearing to not even get put through the classification process. The files are being scanned in batche...

Document Processing

LarsG_1

Copper Contributor

Oct 10, 2023

Hi Shane_Lambert,
have you found a solution to the problem? I am currently facing a similar issue.
One Sharepoint Document Library. Two Classification models, which classify incoming documents into two groups. However, sometimes the classification happens with a large delay (several days) and sometimes no classification happens at all.

Unfortunately, diasbling both models from the library and enabling again did not help.

2 Weeks ago everything went flawlessly.

Any advice or help is highly appreciated.

Mario_Fulan

Iron Contributor

Oct 10, 2023

I've had similar issues and not sure the cause. You've tried all the tricks I tried and then some including republishing the models. Some files just seem to refuse to be classified even though the models identify them flawlessly.

LarsG_1
Copper Contributor
Oct 10, 2023
Thank you for the quick reply! That is really unfortunate...
We get around this issue for now, by adding another "custom" column to classify the document type by hand. And adding a rule that if there is a classification date, override the "custom" column. Otherwise, it can still be classified by hand.
However in my opinion this issue is a deal-breaker in using syntex as of now.