Forum Discussion
ChristineStack
Jul 28, 2017Steel Contributor
Deleted files/folders reappear as they are synced back online from client OneDrive
We are heading towards the end of a big push to get all files in OneDrive or SharePoint. The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are ...
Jeffrey Allen
Aug 25, 2017Silver Contributor
@Christine R Stack wrote:I believe so but I will ask the on-prem IT Director Jeffrey Allen to also reply here. This is what Microsoft suggested:
Issue Definition: The Finance department (VIPs) are getting very frustrated with deleted files/folders reappearing as they are synced back online from other user's synced client OneDrives (the name of the user and date/time are listed with the file online).
As discussed on call, below are the precautionary steps the end users can follow on their machine to avoid files getting re synced to OneDrive:
* Make sure there is no network latency on the computer
* Make sure the Windows profile has no updates pending
* Make sure the OneDrive is up to date with the latest version installed (To install the latest OneDrive version go to https://go.microsoft.com/fwlink/?LinkId=844652)
At this time, I do believe the issue has been resolved as I haven't heard any more complaints on this for about 3 weeks.
Tarmo-K
Dec 08, 2017Copper Contributor
Could You please give some feedback, what could be the actual reason of this problem? Did You figured this out finally? Best wishes!
- Jeffrey AllenDec 08, 2017Silver Contributor
Tarmo-K. The problem did seem to go away. I'm not sure we actually figured out what the problem was. ChristineStack, did we ever figure this out or did it just resolve itself?
- Jaclyn McClellanDec 20, 2017Copper Contributor
This issue did not go away. We delete folders and the continuously reappear over and over. I have tried the things outlined.
Also - these folders are created because we made channels in Teams. I don't want this to happen!!!! I want channels separate from the folders created in Sharepoint.
- DeletedJan 17, 2018
I have the same problem: reappearing folders and files after deleting them in Teams reappear after syncing the with the OneDrive sync client.
I tried the following and that helped: deleted the files and folders in Teams, opened the channel with SharePoint and deleted the files and folders permanently from the Recycle Bin. The files did not reappear in the Windows Explorer and were removed from the OneDrive sync client.