Forum Discussion

SaraFennah's avatar
Aug 27, 2019

Not being prompted for Sign In with unified labeling client

Have rebuilt a PC and on installed the unified labeling client.  It is not prompting for user credentials and therefore labels are not available.  Have tried the old uninstall reinstall trick, but not joy.  Any ideas how I can force it to ask for sign in.  Same user on different device working fine.  

  • Fixed it! 

    • Uninstalled the unified labeling client
    • Installed the Azure Information Protection client 
    • Started Word - got log in prompt, logged in
    • installed unified labeling client
    • All working 🙂
    • PÃ¥l-Erik Winther's avatar
      PÃ¥l-Erik Winther
      Brass Contributor

      Great! A tip for next time is to go to Outlook. Create a new email, choose file, encrypt and then you should see the option to retrieve templates. This will force a logon.