Forum Discussion
Encrypt button disappearing from Outlook
I started with almost exactly what you have. Policy based encryption would not work. The encryption button did show up and was working when I had that license. Though I'm not sure if it would have stayed. MS claims it won't. P2 does not even show as an available service when I search. Also both p1 and p2 show office 365 message encryption as part of that service. I don't know what is what at this point. I know have the below:
Microsoft 365 Business Standard
Azure Information Protection Premium p1
Microsoft 365 E5 Information Protection and Governance
rdiddy P1 (what you have) is even better than P2 & based on what you said, you do have all the correct licenses. You might want to pay extra for MS premier support. You could always downgrade your support after you're all fixed up if you dont want to keep paying it. They are much better IMO than standard MS support.
- Good suggestion. I'll look into that. Yeah I've check in powershell to enable the encrypt button. It's set to be on. It just won't show consistently and they are stuck in "that's expected behavior" mode. Trying to get me to upgrade to e5. WTH. Like I'm going to pay all that extra monthly so a **bleep** encrypt button will show in Outlook desktop? Nope.
- I know the button wont show up if Outlook is installed with Volume Licenses. Any chance that's part of the issue?
crankinadmiral No I don't believe so. My testing is limited to my user. I have installs at home and work that i'm testing. I did notice some differences I found interesting. Work outlook showed version 2102 build 13801.20266 (current channel) and Home showed version 2102 build 13801.20274 click to run current channel (preview). The home computer encrypt button is stable and working. The Work encrypt button is the one not showing, showing, random. I re-installed office on that computer and the Encrypt button is now showing. Not sure if it's temporary or not but it was worth a try. No idea why the two computers show up to date yet still show differences in versions/channel.
