Forum Discussion
Encrypt button disappearing from Outlook
I have the encrypt button now. As it turns out similar to what you said, my version of Office was wrong. I didnt realize it has to be version you download from office365.com in order to work or at least in order to work with the least hassle. The version I had was an volume license install.
Now that the encrypt button is showing and I can send encrypted emails to internal recipients just fine, when I send to external receipts using the "Encrypt Only" selection, the recipient (my gmail account for testing purposes) gets the email, gets the encrypted attachment but has now way to open the attachment. What I was expecting was for the email the recipient gets to include directions on how to use a one-time passcode to read the encrypted email.
I have a ticket open with Microsoft on this, did screen step recording and sent to them but been waiting on a reply. Thanks for your help.
crankinadmiralI'll have to give this a try...we use a volume license version as well and the encrypt button is there for everyone except this one user. Though it could also be because that user is also the only one still running a VM...
Enable Google and one time passcode. Use PowerShell to check the OME settings.
