Forum Discussion
Azure information protection custom policies not working
- Jan 19, 2018
In addition to checking the firewall isn't blocking IP addresses and URLs, check it's not terminating your TLS connection, which breaks certificate pinning. I've added a tip how to check for this client-side, if you don't manage the firewall yourself. See https://docs.microsoft.com/en-us/information-protection/get-started/requirements#firewalls-and-network-infrastructure
Hello Ortiz,
I'm afraid that didn't work, I originally used this installer by the way.
Looking at Microsoft's documentation, and as far as I know, it should be working as it is but I can't get it to work. Any ideas? Could something in the computer set-up be affecting the client?
Thank you for the help :)
Please try the following to completely remove AIP client:
1. Uninstall AzIP client either in control panel or by running AzInfoProtection.exe /uninstall
2. Access Registry (RegEdit.exe) and delete: HKEY_CURRENT_USER\Software\Microsoft\MSIP
3. Clear IE cookies
4. Delete folder: C:\Users\<user name>\AppData\Local\Microsoft\MSIP
5. Clear Windows credentials and sign-out of Office account
6. Restart and run AzInfoProtection.exe again
- Ion ZubiaJan 17, 2018Brass Contributor
Thank you for that, unfortunately it still displays that error with custom policies.
I have had access to another device today and the very same error pops up there, so I'm assuming the problem must be in the setup.EDIT: By the looks of it adding protection is causing the issue. The predefine policies which do not have protection activated (therefor are merely a visual thing) do work, however modifying them and adding protection "Azure (cloud key)" will cause this error to pop up.
Again, everything that is needed for this to work (according to the Microsoft documentation) has been done.
- Pablo R. OrtizJan 17, 2018Steel Contributor
Ok then, please check requirements, mainly Office version required:
https://docs.microsoft.com/en-us/information-protection/get-started/requirements
- Ion ZubiaJan 17, 2018Brass ContributorI just double checked it and we do meet the requirements, however we do not manage the firewall.
I'll get in touch with the provider and get it checked, I'll get back with an update regardless.
Regards,
Ion
- Pablo R. OrtizJan 17, 2018Steel Contributor
Do you have AD RMS enabled in your environment?
- Ion ZubiaJan 17, 2018Brass Contributor
My apologies I did not see this post before, answering your question: No we don't, in fact, our Domain users are not linked in any way to those in Azure and 365.
- Fermin ChavezMar 11, 2019Copper Contributor
I'm getting the same error with and without firewall, We don't see any of the templates downloaded.
any Other help would be appreciated.
-Fermin
- Alex VerboonSep 10, 2018MVPThanks, this worked for me. I had gone trough all the log files, but could only find logs about a file not found, would still be interesting to understand what is going wrong here. After uninstall and re-install "same version" of the AIP Client all worked.
- ZoluxionesAldoCardenasMar 03, 2023Copper Contributor
Buenos días,
el problema tambien se corrige abriendo un archivo ya cifrado en el equipo con problemas. Este procedimiento forzará una configuración "pendiente o incompleta en los equipos que muestran el mensaje de error".
Al abrir un archivo ya cifrado por ejemplo un Word, este mostrará el mensaje: "Configurando el equipo para Information Rights Management ....", debemos esperar unos segundos que culmine de abrir el archivo cifrado. Una vez abierto, podemos concluir que ya termino la configuración del RMS, procedemos a cerrar el archivo cifrado y realizamos una prueba abriendo un nuevo archivo e ingresamos datos de tarjetas.
Slds