Forum Discussion
gilia1
Nov 16, 2022Copper Contributor
Project 2016 freeze after using it for 15 minutes
Hi and thanks in advance My project 2016 freeze after 15 minutes of using it. It freezes for 15 -20 minutes then OK. It's on win 11 64 bit. Same issue was on win 10 64 bits. My laptop is I7 2.8Ghz, ...
gilia1
Dec 09, 2022Copper Contributor
Hey John, you are right 🙂
It was the week internet ...
Thanks so much for your responses and knowledge !
Now it's cool
It was the week internet ...
Thanks so much for your responses and knowledge !
Now it's cool
Dcx_x
Dec 12, 2022Copper Contributor
Hi gilia1 ,
Seeing similar behaviour here (but with Project Online Desktop).
How did you resolve your issue?
Thanks for the help!
- John-projectDec 12, 2022Silver ContributorGili,
Okay, thanks for updating with details.
John - gilia1Dec 12, 2022Copper ContributorHey,
Before working wired instead of wireless (that's what made the internet difference)
I updated BIOS with ASUS support >
Updated office + windows >
Uninstalled + Reinstalled Project because I wasn't sure it was 32 / 64 bit as my laptop is 64 bit >
My version is MSP 2016 and MS support advised me to check - "disable hardware graphics acceleration" - in project > file > options > advanced > display area. It's a feature in Office 2016 that it is better to disable for a better performances.
Maybe it would help ...
Gili - Dcx_xDec 12, 2022Copper ContributorOk, thanks John.
So if that's all that was done, it might not help in my case.
We have mutiple users encountering this freezing issue, with high cpu usage.
Strangely, opening a new instance of Project (while frozen) unfreezes the 1st instance.
We use that "trick" when needed but it is really not an acceptable long-term solution..
Let me know if you have any idea of how this could resolved or investigated.
(Not sure if I should open a separate discussion.. Our version is Desktop Microsoft® Project® Online MSO (Version 2208 Build 16.0.15601.20280) 32 bits in French.) - John-projectDec 12, 2022Silver ContributorDcx_x,
If I interpret gilia1's last response he/she is confirming that the internet speed/connection was weak (not "week"). Thus with the added overhead of having Zoom and/or Goggle meet active while using Project, it just "broke the action". So I assume gilia1's solution was to not have Zoom active while using Project.
John