Forum Discussion
Sebo12354
May 21, 2021Copper Contributor
Send mail to helpdesk from responder mail after submitting MS Forms
Hi everyone, I have the following situation: We are using Jira as helpdesk. Users can create helpdesk tickets when they send a mail to help@... After that they get a mail from jira, with acces...
Marybb
Nov 15, 2021Copper Contributor
Hi, did you ever solve this issue? I have exactly the same problem.
I want to send an email to the Service Desk of my company every time a MS form is submitted. It looks simple, I have configured the flow in Power Automate, however, the complex part is that I want the sender to be the person who submitted the form.
The email I sent to the Service Desk automatically generates a ticket in the ticketing system, and the sender is notified with an email which includes the ticket #, so thatโs why it is important to have the right sender
I want to send an email to the Service Desk of my company every time a MS form is submitted. It looks simple, I have configured the flow in Power Automate, however, the complex part is that I want the sender to be the person who submitted the form.
The email I sent to the Service Desk automatically generates a ticket in the ticketing system, and the sender is notified with an email which includes the ticket #, so thatโs why it is important to have the right sender
RobElliott
Nov 16, 2021Silver Contributor
Marybb you can't send the email from the form submitter because you don't have send privileges on that email account. For out IT Support ticketing system (which also uses Forms, SharePoint lists and several flows) we always use a shared mailbox to send out the emails.
Rob
Los Gallardos
Microsoft Power Automate Community Super User