Forum Discussion
Planner broken, or unusable?
Quick update on my issue.
I had a call with a MS support engineer.
- We opened Chrome Dev tools (F12) which allowed him to see a number of errors triggered when I tried to access Planner
- This generated a .har file (a log of these errors)
- He then researched the issue and discovered that it was a known issue
- It turns out that my mailbox was a shared mailbox, and this caused the issues I was having
I was pretty sceptical re. the shared mailbox being the root cause (I think this had been in place for some time, the issue only presented recently), however converting my mailbox back from shared resolved the issue.
I'm sure that there may be other root causes for other issues, but my recommendation would be to go into dev tools and see how errors are presenting - could help diagnose the issue.
The thing that is heavy in my mind, is the seemingly realistic possibility MS will decide to remove or change a feature without any notice. Or remove it regardless of some that may rely upon it. Projects are hard enough as it is, and the thought of having your key tool handicapped or completely broken mid project is terrifying.
The whole web based cloud architecture has benefits, but also downsides. As a serious user running serious projects, we need the contract with MS to include the option to keep the Planner version that is working for us, and not be forced to accept less features or new features we don't want. That was the great thing about software installed on your workstation, it was stable and stayed the same, we the customer had the power to choose to upgrade and when to upgrade.