Newbie integration question & email management

Hi katlady,

I've spent my life as a consultant, helping organisations with technology.  The one thing I have learned is that tools don't solve problems, people do, but often, organisations think that introducing a "collaboration" tool is sufficient to solve a problem, it isn't!  Your question is "can these tools be used to manage email" - this is too ambiguous for me.   If you need to manage email and the volume of email, then spend some time learning about rules, categories, flags and views in Outlook.   If on the other hand, your staff are emailing intra company to follow and collaborate on a task, then Planner would be a good place to start.  

As for voicemails, they happen because people don't answer phones, again, you've got to ask why that is.  If the VM is intra company, and the message is about a task, then this might be better on planner.  

Bottom line, I would do some further digging re the problem before jumping into a soln.