Forum Discussion
Digio
Dec 27, 2024Copper Contributor
Multiple issues under Partner Center
I'm experiencing several issues under the partner centre that may be linked.
- The AI Assistant and Support icon in the toolbar is not visible, but the link works.
- After completing a few details in the Assistant and the trying the Contact Support button, it does nothing.
- If I select the Help & Support menu option, I do not get any kind of 'raise new ticket' button
- I have the correct support permissions
I'm trying to access these items because I cannot renew my MAPS subscription. I am informed that:
"No billing profile linked to your Microsoft AI Could Partner Program account"
There is a start button below, but when this is clicked, the output of the screen becomes disorganized, and there is no way of progressing. It's also not highlighted like a normal button would be - it's literally just plain text.
So kind of stuck in a loop! I can't log a ticket to address the issues - and I can't renew either!
Not sure what happens if my membership lapses - but could be a major inconvenience.
Any suggestions?
Hello
Best wishes to all for 2025.
I have now been able to link the billing account and renew my subscription.
I added some other contact information into a section (possibly security), and when I checked 24 hours later, I could link billing and proceed with renewing my subscription.
All of the formatting issues I experienced were also corrected.
Hope others get theirs fixed.
- JillArmourMicrosoft
Community Manager
Digio have you been able to log a support ticket?
Sylvia_Stojanovski have you been able to get anywhere with submitting your support ticket?
- bennybarbieriCopper Contributor
why would one even bother opening a support ticket with anything related to partner center? You guys close the ticket without even contacting the person opening the ticket.
- sckeletorCopper Contributor
It's not even the worst thing. I have a ticket that is open from Dec 22, 2024. the Support agent is just answering me with the same template every time.
- DigioCopper Contributor
Hello
Best wishes to all for 2025.
I have now been able to link the billing account and renew my subscription.
I added some other contact information into a section (possibly security), and when I checked 24 hours later, I could link billing and proceed with renewing my subscription.
All of the formatting issues I experienced were also corrected.
Hope others get theirs fixed.
- Sylvia_StojanovskiCopper Contributor
I'm also having the same issue except I don't have a billing profile issue, I used to be able to log support tickets now the as assistant has replaced the support question mark icon and I get the below error every single time I try to contact support. I've been at this for three days!
Network Failure
Sorry, we had a problem accessing help and support in this panel. Please wait 10 minutes and try again.
- Michael SchauCopper Contributor
I have the same issue.
Did you manage to get it resolved?