Forum Discussion
Partner account verification problems - support not responding.
I have contacted support about this and still no response, I uploaded domain name invoice + WHOIS contact infos updated to much my company name and my personal name. saying that The domain provide...
Sorry to say but join the club.
I've given up on Microsoft.
I've given up on Microsoft.
hey...please don't give up...actually we are doing one mistake possibly. we have to use AAD to connect to the partner account, then they pick up tickets super fast. otherwise not.
so please use AAD to connect to your partner account, then raise tickets. that may be helpful.
i am also pasting 2 email ids that have been super helpful and responded within the same day.
email address removed for privacy reasons
email address removed for privacy reasons
wishing luck!!
so please use AAD to connect to your partner account, then raise tickets. that may be helpful.
i am also pasting 2 email ids that have been super helpful and responded within the same day.
email address removed for privacy reasons
email address removed for privacy reasons
wishing luck!!
Thanks for the support. However, the signup process was already using my Microsoft 365 account so it's linked to AAD.
The problem is that the verification team does not provide clear guidance on what isn't meeting the criteria and why. Therefore, we're going around in circles where they ask for something, I provide it and then they say the domain doesn't meet the criteria but then ask me to provide an invoice for the domain showing the entity name. Either the domain doesn't meet the criteria or it does.
Either way, I'm done and will simply be moving my customers over to a competitor, where feasible.
- agree, they don't point what exactly the proble, Provide invoice > not approved > ??? > Provide another proof > Not approved > Provide domain name invoice >.....