Forum Discussion
Employment verification gets rejected
Can I ask how you fixed it? I'm having the same problem.
For business verification, follow Andrew's advice.
For profile info, they kept cancelling the support ticket. I created a new ticket with the Employment verification as the problem type.
Still having difficulty as they are not actually verifying the details correctly. They would ask for domain ownership verification and business verification to which I told them they can use WHOIS for that and the Australian business register and ASIC. I also told them that business verification is complete already.
They then wanted evidence of a legal contract for place of business (just trying to find the tax invoice). This is not relevant for verifying I own the business or work for the business so I'm not sure why they need that.
JillArmourMicrosoft this can't be normal surely? Once business verification is complete the profile info verification should just be an email (completely automated) and maybe phone call if there is a case for it. This process seems quite broken and seems to be a recent change to how Microsoft does verification at various levels.
Why does Profile info verification have limits on how many times the system can check before you've got to contact support (there is no other way and you can't even schedule a call)? This process makes no sense at all.
- JillArmourMicrosoft
Community Manager
Johno2518 I'm sorry for your poor experience here. I'm not familiar with all the in's and outs of the process as I am not part of that team. When the close your support ticket what is the messaging they send along with that?
JillArmourMicrosoft thank you and not a problem. There isn't any message sent, it just includes the Service details and confirmed the case has been closed.
Despite me re-opening it a couple of times I have left feedback mentioning the issue hadn't been resolved. I then opened another ticket changing the problem type in the hopes that someone can actually fix the problem.
Someone at Microsoft needs to review and fix how the vetting team (which I believe is a 3rd party) processes things behind the scenes because they don't appear to be using standard methods but the portal seems to be partly broken because when it was rejected they requested I upload documents but there isn't anywhere to upload anything.
Do you know anyone who can review the information here and investigate what is going wrong with the vetting process?
- JillArmourMicrosoft
Johno2518 multiple teams have notified the vetting team about the issues partners are facing with their process, but I have no idea what they have done with our feedback. They are aware of the issues and say they are working on it, but big changes like that takes time and planning.
Thanks!
