Forum Discussion
Unable to launch the app
- Sep 06, 2023
Confirming that this issue is resolved now. I can open & use the app normally. What is even better, everything synced back from cloud, so I just had to authenticate into my Google Accounts and that is it!
It was an app bug as I originally thought.
Thanks to the team for fixing this!
CenkT32 Me neither yet.
I have one last question before I start looking for support actively; did you flick the switch for 'Try the New Outlook' in any App and then tried toggling it back before or while the app was installed?
Maybe a registry error or something, not sure though.
- CenkT32Aug 23, 2023Copper ContributorThanks. Good luck to you.
- Rohit YadavAug 23, 2023Bronze Contributoroh got it. I have too many apps and data to move over so I will do it somewhere after Windows 11 v23H2 gets released, performing a clean install.
Until then, will find if this can be solved without an account switch.
Glad the issue is resolved for you. - CenkT32Aug 23, 2023Copper Contributorlocal first and after I was sure it was working; I have converted the new account to my MS account
- Rohit YadavAug 23, 2023Bronze ContributorBy new account, do you mean a new Windows Local Account?
- CenkT32Aug 23, 2023Copper ContributorI have solved the problem by creating a brand-new account (while keeping the old one). The first thing I did was to make sure outlook worked and it did. Then transferred my old account to the new one. Took me the whole day with all the software/files to install and configure. So I think it was something in my old account that prevented the new outlook pre. running.
Hope this helps - Rohit YadavAug 14, 2023Bronze ContributorThanks for sharing these, too kind of you 🙂
- CenkT32Aug 14, 2023Copper Contributorhttps://aka.ms/AAm2aj3
https://aka.ms/AAm2n7y
https://aka.ms/AAm396f
these links will open in Feedback Hub app. - Rohit YadavAug 14, 2023Bronze Contributor
CenkT32 oh, can you please share link to the feedback(s) you saw in Feedback Hub? Would be very helpful.
- CenkT32Aug 14, 2023Copper Contributor
Rohit YadavNo I did not. There were some upgrades to my network driver settings/apps as far as a remember. I have come across same problem on Microsoft feedback hub but no solutions yet.