Forum Discussion
Unable to launch the app
The New Outlook for Windows is not opening after a recent update to the app. The app gets stuck on the login screen while a new browser tab opens with an error message. I tried reinstalling the app b...
Confirming that this issue is resolved now. I can open & use the app normally. What is even better, everything synced back from cloud, so I just had to authenticate into my Google Accounts and that is it!
It was an app bug as I originally thought.
Thanks to the team for fixing this!
Gotcha.
It seems this issue is currently with either Outlook or Gmail accounts.
On another app installation, I just had M365 & Google Workspace account, it works fine.
But here I had like them with Outlook & Gmail accounts, so here the app is not launching. After reinstalling, I think the problem might narrow down to just Outlook/Hotmail account if the app does not restore the previously signed-in accounts.
Do you see any other reports of this issue across any other space? I was unable to find one.
It seems this issue is currently with either Outlook or Gmail accounts.
On another app installation, I just had M365 & Google Workspace account, it works fine.
But here I had like them with Outlook & Gmail accounts, so here the app is not launching. After reinstalling, I think the problem might narrow down to just Outlook/Hotmail account if the app does not restore the previously signed-in accounts.
Do you see any other reports of this issue across any other space? I was unable to find one.
All three of my accounts are working on office outlook. There is a small warning that the new Outlook can not be started when I run the Outlook for office that's all.
This is the only place that I have come across this issue being discussed. I guess we both have a setting that prevents PreOutlook to launch.
This is the only place that I have come across this issue being discussed. I guess we both have a setting that prevents PreOutlook to launch.
CenkT32 is the app working for you now?
- No unfortunately. I think it is a DNS or some other network problem. How about you?
CenkT32 Me neither yet.
I have one last question before I start looking for support actively; did you flick the switch for 'Try the New Outlook' in any App and then tried toggling it back before or while the app was installed?Maybe a registry error or something, not sure though.
- Yeah, but not sure what is preventing us from opening the app. The app just updated to a newer version and stopped opening.
