Forum Discussion
Rohit Yadav
Aug 04, 2023Bronze Contributor
Unable to launch the app
The New Outlook for Windows is not opening after a recent update to the app. The app gets stuck on the login screen while a new browser tab opens with an error message. I tried reinstalling the app b...
- Sep 06, 2023
Confirming that this issue is resolved now. I can open & use the app normally. What is even better, everything synced back from cloud, so I just had to authenticate into my Google Accounts and that is it!
It was an app bug as I originally thought.
Thanks to the team for fixing this!
Rohit Yadav
Aug 09, 2023Bronze Contributor
Gotcha.
It seems this issue is currently with either Outlook or Gmail accounts.
On another app installation, I just had M365 & Google Workspace account, it works fine.
But here I had like them with Outlook & Gmail accounts, so here the app is not launching. After reinstalling, I think the problem might narrow down to just Outlook/Hotmail account if the app does not restore the previously signed-in accounts.
Do you see any other reports of this issue across any other space? I was unable to find one.
It seems this issue is currently with either Outlook or Gmail accounts.
On another app installation, I just had M365 & Google Workspace account, it works fine.
But here I had like them with Outlook & Gmail accounts, so here the app is not launching. After reinstalling, I think the problem might narrow down to just Outlook/Hotmail account if the app does not restore the previously signed-in accounts.
Do you see any other reports of this issue across any other space? I was unable to find one.
CenkT32
Aug 09, 2023Copper Contributor
All three of my accounts are working on office outlook. There is a small warning that the new Outlook can not be started when I run the Outlook for office that's all.
This is the only place that I have come across this issue being discussed. I guess we both have a setting that prevents PreOutlook to launch.
This is the only place that I have come across this issue being discussed. I guess we both have a setting that prevents PreOutlook to launch.
- Rohit YadavAug 12, 2023Bronze Contributor
CenkT32 is the app working for you now?
- CenkT32Aug 12, 2023Copper ContributorNo unfortunately. I think it is a DNS or some other network problem. How about you?
- Rohit YadavAug 14, 2023Bronze Contributor
CenkT32 Me neither yet.
I have one last question before I start looking for support actively; did you flick the switch for 'Try the New Outlook' in any App and then tried toggling it back before or while the app was installed?Maybe a registry error or something, not sure though.
- Rohit YadavAug 09, 2023Bronze ContributorYeah, but not sure what is preventing us from opening the app. The app just updated to a newer version and stopped opening.